Job
In this role, you are the first point of contact for customer inquiries regarding warehouse management and ERP systems, providing active support in resolving technical issues and optimizing logistics processes in the systems.
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Job technologies
Your role in the team
- In your role as a Support Agent (m/f/d), you are the first point of contact for our customers regarding technical and professional questions related to warehouse management and ERP systems.
- Your focus is on proactive and solution-oriented support in the use of our logistics-related IT systems - not in traditional infrastructure support, but in the functional application environment of WMS.
- Analysis, processing, and resolution of support requests in the area of warehouse management systems (2nd level)
- Support our clients in the application and optimization of their logistical processes within the system.
- Participation in the standardization and further development of support processes in the logistics IT sector.
- Documentation of solutions, creation of practical guides, and maintenance of a knowledge database.
- Close collaboration with the project team and development on recurring or complex issues.
Our expectations of you
Education
- Completed vocational training in the IT sector (e.g., IT specialist (m/f/d) System Integration) or a degree in (Business) Informatics or a comparable qualification.
Qualifications
- ITIL 4 Foundation certification or equivalent IT service management expertise
- Knowledge of Atlassian products (Jira, Confluence, etc.)
- Very good German skills (C1) and good English skills (B1)
Experience
- Initial work experience in IT support or IT administration is desirable.
- Experience in handling mobile and stationary hardware as well as common standard software (e.g., Microsoft 365, remote tools, etc.)
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Die LOXXESS AG hat sich auf komplexe Outsourcing-Projekte in der Industrie- und Handelslogistik spezialisiert. Für die Kunden unterschiedlichster Branchen werden auf Basis individueller Konzepte maßgeschneiderte Logistik- und Fulfillmentlösungen entwickelt und umgesetzt.
- 250+ Employees
- 1998
- Established Company
- Onsite, Hybrid
- Logistics, Transportation
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