Job
- Level
- Experienced
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Data, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will develop conversational and agentic AI solutions, optimize dialog flows for voice and chat, and enhance AI interactions through targeted analyses and quality assurance.
Your role in the team
- You are responsible for the planning, deployment, and ongoing operation of our Conversational AI and Agentic AI platform at the central contact points of KV Nordrhein.
- Improve processes and make interactions easier and more enjoyable for our users - with this goal, you will strategically and substantively develop our AI products.
- You design and optimize dialogue flows for voice and chat – with the aim that people of all ages and levels of prior knowledge understand what the AI says and means.
- You create training data, prompts, and conversation guides, continuously improving dialogue quality through targeted prompting and fine-tuning of AI models.
- They analyze user interactions, identify patterns in misunderstandings, and derive concrete measures from them.
- To meet the highest standards of dialogue quality and system performance, develop suitable quality assurance processes and implement them.
- You keep a close eye on new technologies and trends and actively contribute relevant impulses to KV Nordrhein – based on market observation and your personal network.
- You select suitable technology and system partners and manage their collaboration.
- Through workshops and training sessions, you share your knowledge and collaboratively develop new use cases with internal departments.
- In the event of representation, you will assume responsibility for our CCaaS platform.
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Our expectations of you
Education
- Completed university degree or vocational training - for example in Computational Linguistics, Communication Science, Information Science, UX Design, Business Informatics, or a comparable field.
Qualifications
- Strong language skills and the ability to articulate complex issues clearly, precisely, and understandably for different target audiences.
- Analytical thinking, structured working approach, and the ability to see the big picture — without losing sight of the details.
- A high standard of excellent service experiences and the ability to translate this into concrete use cases.
- Strong communication skills and genuine enjoyment of teamwork.
- Willingness to pursue independent and continuous professional development.
- Native-level German skills (at least C1) as well as very good spoken and written English skills.
Experience
- Proven experience in prompt engineering and in creating training data for language models.
- Experience in the development or optimization of conversational AI applications, particularly in the area of dialogue design.
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What we offer
- Remuneration according to pay group 13 TV-L including annual special payment - transparent, collectively agreed, and secure.
- Employer-funded supplementary pension scheme - a benefit rarely offered by the private sector.
- 30 days of annual leave.
- Flexible working hours with overtime compensation.
- Mobile working with up to 40% home office share.
- Individual training opportunities - also in the field of AI and Conversational AI.
- Corporate health promotion: gym membership subsidy and company bike leasing with employer subsidy.
- Support in balancing work and family life.
- A meaningful environment: Your work contributes daily to the medical care of millions of people.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
- 💻Company Notebook for Private Use
- 📱Company Phone for Private Use
- 🛍Employee Discount
- 👴🏻Company Retirement Provision
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🍼Day Care for Kids
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Kassenärztliche Vereinigung Nordrhein
Die Kassenärztliche Vereinigung (KV) Nordrhein ist eine Körperschaft des öffentlichen Rechts. Mit ihren rund 19.500 Mitgliedern stellt sie die ambulante medizinische und psychotherapeutische Versorgung von rund 9,5 Millionen Einwohnern in Nordrhein sicher.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Expert Contact Center AI
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
