Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will answer customer calls, address inquiries in First-Level Support, and document cases in the CRM. You will collaborate closely with departments and optimize service processes within the team.
Your role in the team
- You answer incoming calls from clients, prospects, and partners in a friendly manner.
- You identify the respective concern, clarify initial questions, and provide first-level support via phone.
- You determine whether the issue can be resolved directly or if it should be forwarded to the appropriate department.
- You document all conversations carefully in the CRM system and ensure that all information is complete and traceable.
- You work closely with the specialist departments and contribute to a smooth flow of information between clients and internal teams.
- Active involvement in optimizing processes and continuous development of customer service with the team.
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Our expectations of you
Qualifications
- Enjoyment in making phone calls and actively helping people - friendliness, empathy, and a professional tone are natural to you.
- Patience and strong communication skills, especially when speaking with older or care-dependent individuals – you approach every person with respect and on equal footing.
- High concentration and focus - even when handling a multitude of similar tasks, you remain attentive and motivated.
- Openness to change and enjoyment in collaboratively developing processes within the team.
- Very good written and spoken German skills (at least C1) - additional languages are an advantage but not a must.
Experience
- Initial experience in telephone customer contact, sales, or call centers is helpful — but what matters most is your willingness to learn and your demeanor on the phone.
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What we offer
- The unique opportunity to accompany and shape a startup shortly after the exit in integration with HORNBACH.
- Home office is possible after a successful onboarding process, two days a week.
- A genuine purpose-driven job in an impact company with a societal contribution.
- A steep learning curve, daily new challenges, and variety.
- A mutually supportive and open-minded team.
- To make it convenient for you to get to our office, we will pay for your Germany Ticket or subsidize your Jobrad.
- Alternatively, you can opt for a Urban Sports Club membership.
- Additional amenities such as a large kitchen, catering, a beverage fridge & Friday Get-Togethers, as well as various team events.
- Permanent contract and an entry-level salary of €3,000 gross per month, with the opportunity to develop into a more advanced role with commission.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Seniovo GmbH
Seniovo GmbH, part of the HORNBACH Group based in Berlin, specializes in the digital renovation of living spaces for people with limited mobility. They provide comprehensive solutions from planning to billing with care funds and have remodeled over 3,000 bathrooms since 2017. As a market leader in barrier-free bathrooms, the team combines innovation with craftsmanship.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
Call Center Agent - First Level Support
- Salary
- from 3.000 € Gross/Month
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
