Job
- Level
- Experienced
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 57.800 to 84.680€ Gross/Year
- Location
- Hamburg, Berlin, Nuremberg, Munich, Ulm, Frankfurt, Leipzig, Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will coordinate service delivery with national and international providers, manage contracts and SLAs, and optimize collaboration to ensure an effective supply chain.
Job Technologies
Your role in the team
- Responsibility for ensuring the necessary services and coordination to deliver contractual performance.
- Management and further development of collaboration with national and international carriers and providers, as well as contract, SLA, and escalation management.
- Ensuring the contractual performance through aligned KPIs and regular Service Reviews.
- Responsibility for cost controlling of service delivery.
- Participation in tendering, procurement procedures, and the continuous optimization of the provider portfolio.
- Ensuring the supply chain necessary for service delivery.
- Close collaboration with internal departments, clients, and external service providers.
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Our expectations of you
Education
- IT technical or business studies or a comparable qualification, as well as at least 3 years of professional experience in the described tasks.
Qualifications
- Good knowledge of the current carriers/providers' product and service spectrum (e.g., satellite communication and 5G) and experience in collaborating with national and international providers.
- Knowledge of the customer's processes and organization is an advantage.
- Practical knowledge of Agile working methodology and ITIL V3.
- Strong communication and negotiation skills, as well as a structured, self-reliant, and customer-oriented working style.
- Willingness to travel.
- Very good German skills as well as good English skills.
Experience
- Experience with client projects in the public sector / industrial environment.
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What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- We are united by the same goal.
- For us, respectful interaction and a strong team spirit are fundamental.
- The compensation ranges between €57,800 and €84,680.
- The actual amount will be determined based on your area of responsibility as well as your experience and skills.
- BWI offers a secure workplace as well as an award-winning employer-funded occupational pension scheme.
- You generally start with 30 days of annual leave, with the option for individual adjustments.
- Through our benefit app, you have access to a monthly credit and tax advantages on tickets for public transportation.
- We enable you to have flexibility to balance work and private life, for example through remote work or trust-based working hours, and the long-term accumulation of a value account for purposes such as a sabbatical.
- We support your professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- You have the option to lease a Jobrad and additionally benefit from access to platforms offering a variety of employee discounts.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
Service Manager - Network
- Salary
- 57.800 to 84.680€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.36.431 to 50.509 € net/Year · Tax class I
- Location
- Hamburg, Berlin, Nuremberg, Munich, Ulm, Frankfurt, Leipzig, Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
