Job
- Level
- Experienced
- Location
- Dortmund
- Working Model
- Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
Job Summary
In this role, you will optimize end-to-end processes in meter reading and billing management, develop measures for process improvement, support the implementation of IT solutions, and analyze KPIs for stabilization.
Your role in the team
- For our Sales & Operations department, we are looking for Managers for IT & Processes with different areas of focus.
- You analyze, design, and optimize end-to-end processes in the areas of reading coordination, invoicing management, or accounts receivable management, ensuring that operational workflows are stable, efficient, and future-proof.
- You plan, coordinate, and implement measures and projects for sustainable process improvement and support their introduction in close collaboration with the involved departments.
- You are responsible for the functionality, stability, and further development of the IT and process solutions in use, prioritizing requirements from the business units based on operational benefit.
- You further develop KPI, monitoring, and control logic, analyze root causes of errors, and derive effective measures for sustainable stabilization and automation of processes.
- Primarily, in meter reading coordination, you manage and optimize meter reading processes, reading structures, and campaigns, monitor disruptions, and ensure high-performance control within the context of meter reading data collection.
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Our expectations of you
Education
- You have a completed degree, ideally with a focus on business administration, energy economics, IT-related fields, or process management, or you possess an equivalent qualification.
Qualifications
- You possess solid knowledge of the energy industry and have a good understanding of operational processes in the areas of meter reading, billing, market processes, or receivables management.
- You analyze key figures, root causes of errors, and process correlations in a structured manner and derive sustainable improvement measures from them.
- You work independently, in a structured manner, and with a high sense of quality, while maintaining an overview even in complex change situations.
- You coordinate confidently with various specialist departments, IT units, and external partners, and reliably bring topics into implementation.
Experience
- You have experience in analyzing, designing, and optimizing complex processes and can translate technical requirements into effective solutions.
- You are proficient in IT and process solutions and ideally have experience with energy industry systems, data structures, and control logic.
- Ideally, you have experience in developing control, monitoring, or automation logic and want to specifically further develop your skills in these areas.
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What we offer
- 39 hours of weekly working hours.
- Flexible working hours and a working time account in favor of work-life balance.
- 30 days of vacation, plus additional days off at Christmas and New Year's Eve, provided these days fall on a weekday.
- Simple application process for 10 additional unpaid leave days.
- Central location with good public transport connections.
- Company-owned daycare with a focus on "Art, Culture, and Movement" offers space for 20 children annually from 4 months old.
- Parent-Child Office with fully equipped workspace as well as child-friendly seating furniture and play areas.
- A strong foundation: Our collective agreement TV-V.
- Highly discounted company or Germany ticket.
- Energy price discounts on electricity and gas contracts.
- Fully employer-financed company pension scheme.
- Financial support for health benefits.
- Special payment in the form of a 13th salary as Christmas bonus.
- Bicycle leasing through us as an employer.
- Fair performance-based compensation with development opportunities.
- Internal company development program for high-potential employees.
- Cross-Mentoring program with Dortmund-based partner companies.
- Financial support for a further or advanced training program.
- Annual company contribution towards a team event or outing.
- Annual employee celebration.
- Wide range of sports courses and corporate sports groups.
- Canteen with a variety of foods and beverages.
- Annual Health Day and Medical Check-Ups.
- Joint hiking trips.
- Massage chair for a quick break in between.
- Occupational social and addiction counseling.
- Free access to an online platform with extensive offerings on events, further education, coaching, wellbeing, and personal consulting.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Dortmunder Stadtwerke AG
The DSW21 group provides public transport in Dortmund - buses and trains provide movement. Dortmund is also one of the largest metropolises in Germany, a city that lives and makes experience of structural change. The DSW21 group, as an infrastructure company, is part of this city and its development.
Description
- Founding Year
- 1857
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT & Processes Manager
- Location
- Dortmund
- Working Model
- Onsite
- Diversity
- Open for all genders
