Job
- Level
- Experienced
- Job Field
- IT, Application, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Cologne
- Working Model
- Onsite
Job Summary
In this role, you support sales teams as a technical consultant, architecting tailored solutions to translate complex customer needs into scalable integrations and ensuring technical success.
Your role in the team
- As a Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams - enabling large customers to understand and realize the value of Trustpilot's platform during the sales process.
- You move beyond tactical support to become a trusted advisor, bridging technology and business outcomes to ensure every deal is both commercially and technically sound.
- Your mission is to architect technical success by translating complex customer needs into tailored solutions, designing scalable integration approaches, and delivering the technical credibility that drives confidence and conversion.
- This is a high-impact, customer-facing role where success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation.
- Partner with Enterprise Account Executives to uncover deep customer needs, system environments, and complex integration requirements.
- Develop clear, scalable solutions that meet business objectives and align with technical feasibility.
- Deliver tailored demos and presentations that articulate Trustpilot's value, flexibility, and ROI to technical and non-technical stakeholders.
- Lead and support pilot programs to validate functionality, integration, and measurable impact prior to contract signature.
- Act as a trusted advisor throughout the sales cycle, proactively resolving technical blockers and answering complex system questions.
- Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and a seamless transition post-sale.
- Maintain accurate documentation for proposed solutions and specific integration requirements to ensure long-term customer success.
- Capture recurring customer feedback and technical insights to inform global product development and roadmap prioritization.
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Our expectations of you
Qualifications
- Fluent in English plus at least another language (e.g., German, Spanish, Dutch, Italian, Danish, Swedish).
- Strong technical foundation with an understanding of APIs, web integrations, data flows, and common SaaS architecture.
- Excellent communication and presentation skills, with the ability to translate technical concepts into tangible business value for large, complex organizations.
- Customer-centric and commercially aware, with a strong ability to solve complex problems under pressure.
- Comfortable managing multiple sales opportunities and diverse stakeholders simultaneously.
- An organized, proactive team player who is motivated by solving customer challenges through innovative technology.
Experience
- You have proven experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment.
- Experience collaborating effectively across Sales, Product, and Customer Success functions.
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What we offer
- Real ownership: influence how we grow in a top-priority region.
- Competitive compensation package + bonus.
- 20 days holiday with an additional 8 days after 6 months of continuous employment.
- 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist.
- Benefit-in-kind of €44 a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense.
- Health benefit of €50 a month which you can use to spend on anything that supports positive health.
- Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan.
- Prime location with stunning views of the Alster in a brand-new office space.
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Trustpilot
Trustpilot provides a platform that allows companies to collect and publish customer feedback, supporting customer decision-making and enhancing company quality.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Solution Engineer
- Location
- Hamburg, Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
