Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Demmin
- Working Model
- Onsite
Job Summary
In this role, you will maintain applications and operating systems, troubleshoot user issues, monitor system performance, and provide IT advice to users.
Job Technologies
Your role in the team
- Maintenance of applications and operating systems: Providing maintenance and support services for applications and operating systems, either directly for users or through service delivery functions.
- Diagnostic troubleshooting: Collecting comprehensive diagnostic information, analyzing issues, and resolving problems related to end-user computers (EUC).
- Incident and Problem Management: Investigate and resolve incidents and problems related to EUC devices, peripherals, and installed software.
- Performance Monitoring: Monitoring and troubleshooting performance-related issues.
- User training and consulting: Advice, training, and corrections (permanent or temporary) for users.
- Documentation and Extensions: Updating or creating documentation, editing data, and defining extensions.
- Collaboration: Close cooperation with colleagues specialized in various areas (e.g., database administration, network support), vendors, and third-party providers.
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Our expectations of you
Qualifications
- German (at least C1 level).
- Incident resolution: Mastery of troubleshooting disruptions, requests, changes, and problem-solving within the scope of agreed Service Level Agreements (SLAs).
- Good knowledge of the Microsoft product portfolio, including key features and competitor products.
Experience
- Previous experience in a customer-oriented end-user support role is advantageous. This could include roles such as Helpdesk Technician, Desktop Support Specialist, or similar positions.
- Customer-oriented support: Experience in a customer-facing end-user support role, including EUC and software/OS installations and support.
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Job Locations
About Your Employer
Infosys Consulting
Infosys Consulting is a management consulting and IT consulting practice within the larger Infosys organization, specializing in strategy, IT transformation, change management and business analytics.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)4.5
Culture
4.7Career Growth
5.0Workingconditions
4.0Engineering
4.4
Process Specialist - IT Support
- Location
- Demmin
- Working Model
- Onsite
- Diversity
- Open for all genders
