Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
As an IMAC Administrator, you handle 1st and 2nd level support for IT workspaces and technology, process incidents and service requests, and optimize workflows to ensure smooth operations both on-site and remotely.
Job Technologies
Your role in the team
- You will take over IMAC, 1st- and 2nd-level support for our locations in Berlin and Teltow - remotely and on-site.
- You install, operate, and maintain workstations, notebooks, peripherals, as well as conference and collaboration technology (e.g., Microsoft Teams Rooms, Exchange Online).
- You ensure that our users are operational - in the office, in production, and in special environments.
- You handle incidents and service requests in the ticketing system - including prioritization, escalation, and thorough documentation.
- You assist with Major Incidents, outages, and restarts, and maintain an overview even in critical situations.
- You work closely with ITSM, infrastructure teams, projects, and external service providers, taking an active role in these areas.
- You maintain and monitor hardware and software as well as operating systems and implement defined security and data protection measures.
- You document workplaces, special solutions, and technical changes in a structured and comprehensible manner.
- You actively contribute to IMAC, ITSM, and process improvements (standardization, clean handovers, automation).
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Our expectations of you
Education
- A completed degree in the IT field or a completed IT apprenticeship (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Good knowledge in the areas of automation, server operating systems, ESX, and network architecture.
- A hands-on mentality, structured way of working, and a desire to take responsibility.
- Service- and team orientation - you communicate clearly, calmly, and solution-oriented.
- Good knowledge of German and English.
Experience
- Several years of practical experience in IMAC, Workplace, or IT support environments.
- Solid knowledge of the Windows client environment as well as experience with common workplace and ticketing tools.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Diehl Stiftung & Co. KG
Diehl Controls is a global leader in the household appliances and HVAC/R industry. We offer top-notch solutions and innovative products, covering everything from development to industrialization and high-tech production.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IMAC Administrator Workplace & Infrastructure IT
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
