Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ingelheim am Rhein
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will monitor SLAs and KPIs, create work packages, and actively participate in workshops. You will handle project organization and reporting while supporting tender processes and participating in pre-sales meetings.
Job Technologies
Your role in the team
- Monitoring of SLAs and KPIs for our clients
- Creation of work packages and conducting workshops within the scope of our service catalog
- Monitoring implementations and providing organizational support for projects
- Strategic further development together with the client
- Participation in CAB meetings
- Creating reports and analyses, assisting with invoice generation
- Personnel deployment planning in your area
- Further development of employees in the specialist departments
- Preparation of offers in consultation with the specialist departments
- Preparation and active participation in pre-sales meetings
- Support with tenders and reference creation
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Our expectations of you
Education
- Successfully completed studies in (Business) Informatics or an apprenticeship in an IT-related field.
Qualifications
- Proficient in ticketing systems
- Strong analytical thinking skills as well as a structured and independent way of working.
- Professional and confident demeanor
- Strong service and results orientation
- Organizational talent
- High communication and team skills, also at C-Level.
- Very good German and good English skills, both written and spoken.
Experience
- (Several years of) experience in IT Service Management and Project Management
- Experience in creating technical documentation, reports, and PowerPoint presentations.
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ⚽️Tabletop Soccer, etc.
- 🙂Health Care Benefits
- 🏋🏿♂️Fitness Offers
- 👩⚕️Company Doctor
- 🎳Team Events
Food & Drink
More net
- 🍰Employee Stock Option
- 🛍Employee Discount
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 🚎Public Transport Allowance
- 👴🏻Company Retirement Provision
Work-Life-Integration
Job Locations
This is your employer
DATAGROUP Operate IT GmbH
DATAGROUP is one of the leading German IT service providers. More than 3,500 employees at locations throughout Germany design, implement and operate business applications and IT infrastructures in IT outsourcing. With CORBOX, we offer customers all IT services they need for stable IT operations.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Engineering
2.7Workingconditions
4.0Culture
3.5Career Growth
2.7
Senior IT Service Manager
- Location
- Ingelheim am Rhein
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
