Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stulln
- Working Model
- Onsite
Job Summary
In this role, you handle IT requests, perform error analyses, support users on-site or via remote tools, document incidents, and collaborate closely with the 2nd level support team.
Job Technologies
Your role in the team
- Receiving and processing IT requests via phone, ticketing system, and on-site.
- Recording, classification, and complete documentation of incidents and service requests.
- Initial diagnosis, error analysis, and independent troubleshooting within the scope of 1st Level Support (hardware and software, standard applications, user accounts).
- Installation, configuration, and basic administration of IT workstations and peripheral devices.
- Onboarding and Offboarding of employees (setting up user accounts, end devices, and permissions in standard systems).
- Use of remote support tools to efficiently assist our users.
- Maintenance and updating of documentation as well as contributions to the knowledge database.
- Close collaboration with 2nd Level Support as well as structured escalation of tickets for more complex disruptions.
- Participation in the planning and implementation of IT projects within your own area of responsibility, as well as in the continuous improvement of our IT processes and support workflows.
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Our expectations of you
Education
- Completed IT-related training (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Proficient in common operating systems (e.g., Windows) and MS Office 365.
- Routine in working with ticket systems, structured and solution-oriented approach as well as careful documentation.
- Strong service and customer orientation, high communication skills, and enjoyment in working with users.
- Team player, sense of responsibility, and a reliable, results-oriented work approach.
- Ability to stay overviewed and friendly even in stressful situations.
- Very good spoken and written German skills, English skills are an advantage.
Experience
- Experience in IT support, ideally within a Service Desk or Helpdesk environment.
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What we offer
- Permanent employment and a secure job in a growth industry where you can bring your motivation and personality.
- A family-oriented company culture with flat hierarchies, a respectful togetherness, and open communication across all levels.
- Varied field of activity characterized by personal responsibility and scope for design.
- Attractive compensation according to the company-specific collective agreement, including Christmas and holiday bonuses in accordance with tariff or company regulations, and asset-building benefits.
- 30 days of vacation, special leave days according to collective agreement, 37.5 hours per week.
- Edenred prepaid card or free use of charging stations for electric vehicles.
- Personal development opportunities through internal and external training.
- Company cafeteria with a variety of dishes, subsidized by the employer.
- Employee events (Summer Festival, "Christmas at the Courtyard").
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Merz Pharma GmbH & Co. KGaA
SimCorp provides integrated, best-in-class investment management solutions to the world’s leading asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers and sovereign wealth funds.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
1st level IT support
- Location
- Stulln
- Working Model
- Onsite
- Diversity
- Open for all genders
