Job
In this role, you assist colleagues with technical issues at their digital workplace, process incidents in Matrix42, document solutions, set up hardware, and improve support processes.
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Job technologies
Your role in the team
- As the first point of contact, you support our colleagues with questions and technical issues related to their digital workplace, both remotely and in person.
- You analyze and handle incidents and service requests in Matrix42, ensuring structured documentation and follow-up.
- You find suitable solutions for issues with Windows and macOS workstations, applications, and end devices, and support users in implementing them.
- You handle technical tasks such as setting up, issuing, and replacing IT hardware, and provide on-site support with technical issues.
- With clear, practical knowledge articles, you ensure that solutions and support knowledge remain available over the long term.
- Together with the team, you improve existing support processes and further develop them through self-service, automation, and the targeted use of AI.
Our expectations of you
Education
- You have completed IT training or have comparable practical experience in IT support or a user help desk.
Qualifications
- You systematically analyze common hardware and software issues and independently find suitable solutions.
- Ideally, you’re familiar with Matrix42 or have already worked with a comparable IT service management tool.
- You can explain technical concepts clearly and enjoy working directly with users.
- An independent, structured, and solution-oriented approach helps you stay on top of things, even when handling several requests in parallel.
- Excellent German language skills, along with an interest in new technologies and their use in automating and further developing modern IT support processes, round out your profile.
Experience
- You have experience supporting modern Windows or macOS workstations and are interested in learning to work with the other platform as well.
What we offer
- Shape the future of education in a purpose-driven environment.
- Enjoy an optimal work-life balance with 30 days of vacation and flexible working hours.
- Work flexibly remotely up to 3 days a week and enjoy up to 20 days of workation in Europe (EEA) per year.
- Support your health and well-being with the offerings from evermood and Wellhub.
- Benefit from attractive perks such as childcare and after-school care subsidies, discounts on books, an occupational pension scheme, and capital-forming benefits.
- Choose sustainable mobility with company bike leasing and a discounted Deutschlandticket—good for you and the environment.
- Enjoy organic, locally sourced food in our in-house cafeteria while sharing lunch with your colleagues.
- Unlock your potential through personal and professional development opportunities (training courses, industry conferences, e-learning & networking).
- Experience a strong team spirit at sporting events, company events, and employee celebrations.
Benefits
Work-Life-Integration
Job locations
About your employer
Mit Unternehmen und Marken wie dem Cornelsen Verlag, DUDEN, VERITAS oder Verlag an der Ruhr zählt die Cornelsen Gruppe zum führenden Bildungsmedienanbieter im deutschsprachigen Raum. Seit über sieben Jahrzehnten lernen und unterrichten Menschen mit Bildungsmedien von Cornelsen. Seitdem haben Millionen von Lehrenden und Lernenden die starken Marken der Cornelsen Gruppe genutzt, um sich weiter zu entwickeln.
- 1946
- Established Company
- Onsite, Hybrid
- Media, Publishing · Internet, IT, Telecommunication
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