Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ehningen
- Working Model
- Onsite
Job Summary
In this role, you provide telephone support to customers regarding software inquiries, manage tickets in the system, and create technical documentation and FAQs while collaborating closely with your team.
Job Technologies
Your role in the team
- You are responsible for telephone customer consulting regarding all issues related to the software solution.
- They assist the team in prioritizing, classifying, and documenting requests in the ticketing system.
- Your responsibilities include creating and maintaining technical documentation, FAQs, and knowledge bases.
- You work closely with your colleagues to support each other.
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Our expectations of you
Education
- Successfully completed training as an IT specialist or a comparable qualification.
Qualifications
- Solid knowledge of MacOS, Linux, and Microsoft Office.
- High customer orientation as well as strong communication skills.
Experience
- Initial professional experience in technical support or customer service.
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What we offer
- In addition to working on forward-looking topics within our open corporate culture, Bertrandt offers the necessary freedom to shape your very personal career.
- Bertrandt places great importance on equal treatment and equal opportunities.
- Our recruiting decisions are based on the candidates' experience and skills.
- Severely disabled people or persons equivalent to them within the meaning of SGB IX are warmly welcomed and will be given preference if equally suitable.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Job Locations
This is your employer
Bertrandt Ag
Heute zählt der Konzern zu den führenden Engineering-Unternehmen weltweit. Unsere Kunden schätzen uns, weil wir Kundenorientierung, Partnerschaftlichkeit und Eigenverantwortung mit fundierten Erfahrungen in den führenden und international relevanten Technologiebranchen vereinen.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
Technical Support Employee
- Location
- Ehningen
- Working Model
- Onsite
- Diversity
- Open for all genders
