Job
In this role, you optimize international sales processes, coordinate projects, handle offers and orders in multiple languages, and communicate closely with customers and the sales team.
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Job technologies
Your role in the team
- In this exciting position, you will play a central role in optimizing processes, implementing new systems, and coordinating international projects in customer service.
- Creation and tracking of international quotations and orders.
- Complaints and Returns Processing.
- Shipping processing of goods deliveries, samples, and catalogs to EU and third countries.
- Order-related communication with clients and representatives in Italian and English.
- Reviewing and processing payment discrepancies and dunning notices.
- Cross-departmental collaboration, support for the International Sales Team, and project work.
Our expectations of you
Education
- Completed commercial training, e.g., as an industrial clerk, wholesale and foreign trade clerk (m/f/d), or comparable.
Qualifications
- Fluent Italian language skills and good English language skills in spoken and written form are required.
- Reliability, willingness to learn, and communication skills.
Experience
- Several years of professional experience in international inside sales are required, with knowledge of international shipping and export.
- Initial experience with an ERP system, e.g., SAP, and a CRM system, e.g., Salesforce Service Cloud, is advantageous.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
KNIPEX ist der führende Hersteller von Zangen für professionelle Anwender in aller Welt. Mit mehr als 1.200 Beschäftigten in Wuppertal entwickeln und fertigen wir Lösungen für effektives, leichtes und sicheres Arbeiten. Wir sind seit über 135 Jahren ein unabhängiges Familienunternehmen. Hohe Qualität und Leistungsfähigkeit, ständige Verbesserung und die Orientierung an menschlichen Werten sind Grundlagen unseres Handelns.
- 1882
- Established Company
- Onsite
- Consumer Goods, Branded Goods
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