Job
In this role, you handle complex IT requests in 2nd level support, conduct troubleshooting, and assist with software and hardware repairs as well as IT asset management tasks.
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Job technologies
Your role in the team
- Providing advanced IT support and handling escalated and complex IT issues.
- Managing requests and tickets, including documentation, data maintenance, and compliance with SLAs.
- Conducting error analyses and assisting with software and hardware repairs.
- Managing the hardware lifecycle for new and departing employees, and IT asset management.
- Monitoring systems, updating customer portals, and providing support for on-site and remote assignments (Hands & Eyes).
- Training and coordination of colleagues, as well as the creation of standard operating procedures and documentation.
- Ensuring confidentiality, up-to-date templates and internal reports, as well as willingness to travel and occasionally work outside regular working hours.
Our expectations of you
Qualifications
- Good German (C1) and English (B2) language skills.
Experience
- At least 18 months of 2nd-level IT experience.
- You are a trained IT specialist (m/f/d) in system integration with several years of professional experience.
- Software and hardware knowledge in second-level support, as well as experience in the Microsoft environment.
- Experience with Intune, Azure, or SCCM.
- Experience in OS, app, and hardware installation and troubleshooting, depending on the project products.
What we offer
- International atmosphere.
- Onboarding program.
- Buddy program.
- Internal development opportunities.
Benefits
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Job locations
About your employer
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 3.0
- Engineering
- 3.2
- Working conditions
- 2.8
- Career growth
- 2.4
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