Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Schwendi
- Working Model
- Onsite
Job Summary
In this role, you will manage incident and problem resolution, analyze disruptions, monitor service delivery, prioritize requirements for the support team, and further develop IT services in Client Management.
Your role in the team
- Incident and Problem Management: Troubleshoot disruptions, analyze root causes, and establish preventive measures.
- Responsible for service delivery including adherence to SLAs and monitoring of availability and performance.
- Further development of IT services in Client Management and Service Desk, including 2nd-level ticket management.
- Close collaboration with business units, gathering requirements, prioritizing them, and translating them into actionable tasks for the support team.
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Our expectations of you
Education
- Completed degree or training in (business) informatics, business administration, or a comparable qualification.
Qualifications
- Hands-on mentality in IT Service & Support.
- Solid technical understanding of infrastructure, networks, operating systems, cloud services, and security fundamentals.
- Strong communication skills and assertiveness.
- Independent and flexible working style with a high degree of team orientation.
- Solid knowledge of IT Service Management, particularly ITIL.
Experience
- Professional experience in a comparable position; experience in documentation and process design.
- Experience with ITSM tools (e.g., ticket/service desk systems) and basic knowledge of project management.
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What we offer
- Comprehensive onboarding and support from experienced colleagues.
- Performance-based compensation, attractive social benefits of a collective agreement-bound industrial company, and occupational pension scheme.
- Company cafeteria at the Schwendi location.
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Job Locations
This is your employer
Weishaupt
Max Weishaupt SE is a traditional family-owned business based in Schwendi that designs and manufactures heating systems, burners, heat pumps, and solar systems. With over 4300 employees worldwide, it is one of the leading companies in combustion and energy technology, placing a strong emphasis on innovation and quality. The company exports to many countries and has its own research and development center.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
IT Service Manager
- Location
- Schwendi
- Working Model
- Onsite
- Diversity
- Open for all genders
