Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 35.000 to 50.000€ Gross/Year
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide technical support for IT systems, perform installations, analyze issues in 1st-2nd level support, and advise customers on technical solutions during international assignments.
Job Technologies
Your role in the team
- Technical support and maintenance of IT systems as well as the execution of installations, configurations, and system adjustments.
- Analysis and resolution of issues in 1st-2nd level support, including documentation and coordination with the team.
- Consulting clients on technical solutions, requirements, and procedures.
- Preparation and support of project-related work from Germany.
- Support with commercial activities such as quotations, order processing, or clarifying technical inquiries.
- Professional customer contact, both remotely and during international assignments.
- Close collaboration with internal interfaces in the technical and commercial environment.
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Our expectations of you
Education
- Completed training in the IT field, ideally as an IT specialist in system integration or a comparable qualification.
Qualifications
- Solid knowledge of Windows Server, Windows Clients, Active Directory, Microsoft 365, as well as basic networking skills.
- High service orientation, confident demeanor, and enjoyment of direct customer contact.
- Alignments within the project environment.
- Very good German skills and good English skills for communication in an international context.
- Willingness to travel (approximately 3-6 assignments per year) to exciting locations worldwide.
- High sense of responsibility and reliable, structured way of working.
Experience
- Experience in IT support or operations roles (1st-2nd level, infrastructure, network, Windows environments).
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What we offer
- Collegial and team-oriented corporate culture with short decision-making processes.
- Comprehensive onboarding and personalized mentoring.
- Personal and professional development.
- 30 days of vacation.
- Subsidy for Urban Sports Club membership.
- Asset-building benefits and company pension scheme.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
mioso - IT Solutions GmbH
mioso – IT Solutions is a renowned IT service provider based in Hamburg, offering tailored IT solutions and comprehensive IT security services since 1997. The company supports its clients in planning, building, and operating their IT infrastructure, and has an ISO 27001 certified data center.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Engineer
- Salary
- 35.000 to 50.000€ Gross/Year
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
