Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Brandenburg an der Havel
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for IT-related issues for judiciary staff, manage incident requests, carry out diagnostics, and ensure compliance with service level agreements in 1st level support.
Job Technologies
Your role in the team
- You are the primary contact for the employees of the Justice Department of the State of Brandenburg regarding IT-related questions and issues.
- Processing of fault reports, prioritization and classification of faults, fault diagnostics.
- Immediate actions/troubleshooting within the scope of 1st Level Support.
- Compliance with and monitoring of Service Level Agreements.
- Documentation of disruptions and activities in the ticket system and the knowledge base.
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Our expectations of you
Education
- Completed vocational training, preferably in the IT sector or the justice field.
Qualifications
- Willingness to work in shifts.
- Fluent German skills in spoken and written form (at least C2 level).
- Enjoyment in telephone support.
- High customer and service orientation as well as reliability in collaboration, with a professional demeanor even in stressful situations.
- Driver's license and willingness to travel within Brandenburg and Berlin.
- Good knowledge in handling current Windows operating systems.
- Good command of English.
- Clear, analytical thinking and approach.
Experience
- 2 years of professional experience.
- Experience in working with Active Directory, software products in the justice sector, and user support (Service Desk, User Help Desk, technical hotline, or similar).
- Experience working according to ITIL.
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What we offer
- The position will be remunerated according to the scope of responsibilities and, if the personal prerequisites are met, up to pay grade 9a TV-L.
- The assignment to an experience level within the pay grade depends on prior professional experience.
- The opportunity to participate in socially relevant projects.
- Varied and responsible tasks.
- Interdisciplinary collaboration within qualified, committed, and open-minded teams.
- A crisis-proof job in a permanent position (40 hours/week).
- Work-life balance (flexible working hours, remote work).
- Individual training opportunities for professional and personal development.
- 30 days of vacation per year as well as time off on Christmas Eve and New Year's Eve.
- For salaried employees, an annual special payment and company pension scheme (VBL).
- Employer subsidy for company ticket.
- Occupational health management.
- External social counseling for private and work-related issues.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Landesregierung Brandenburg
The Brandenburg state government, based in Potsdam, manages state policy and promotes the economy. It supports companies in their establishment and expansion and is committed to infrastructure projects and structural change.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Service Desk employees
- Location
- Brandenburg an der Havel
- Working Model
- Onsite
- Diversity
- Open for all genders
