Job
- Level
- Experienced
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mannheim
- Working Model
- Onsite
Job Summary
In this role, you analyze complex technical issues in 2nd-level support, administer Windows servers, configure network components, while collaborating closely with 1st-level support.
Job Technologies
Your role in the team
- Analysis and resolution of complex technical disruptions and support requests.
- In-depth troubleshooting in the areas of server, network, virtualization, and IT security.
- Administration of Windows Servers, Active Directory, Group Policies, and Exchange/365.
- Configuration, maintenance, and monitoring of network components (firewall, switches, WLAN).
- Execution of system migrations, updates, rollouts, and infrastructure projects.
- Support of 1st-level support in escalations and knowledge transfer.
- Participation in the further development and standardization of our IT services.
- Creation and maintenance of technical documentation and concepts.
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Our expectations of you
Education
- Completed IT apprenticeship or degree in computer science.
Qualifications
- Very good knowledge of Windows Server and Microsoft 365 environments.
- Knowledge of virtualization (e.g., Hyper-V, VMware) is an advantage.
- Familiarity with backup and security solutions.
- Analytical thinking, independent working style, and high service orientation.
- Strong communication skills, team spirit, and a structured approach to ticket systems.
Experience
- Several years of professional experience in IT support, ideally in 2nd-level support or system administration.
- Experience in network technology (Firewall, Routing, Switching, VPN, VLAN).
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Comnovis Consulting GmbH
Comnovis Consulting GmbH provides tailored IT and management solutions, assisting companies in digitizing and optimizing their business processes. Their focus is on practical and sustainable consulting approaches.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consulting
2nd-Level IT Support
- Location
- Mannheim
- Working Model
- Onsite
- Diversity
- Open for all genders
