Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ulm
- Working Model
- Onsite
Job Summary
In this role, you assist colleagues in the IT Helpdesk with first and second level support issues, document solutions in the ticketing system, and are responsible for hardware and software management as well as user administration.
Job Technologies
Your role in the team
- Support of colleagues in First- and Second-Level Support with IT issues and inquiries through direct written and telephone contact in the IT Helpdesk.
- Documentation of inquiries, issues, and solutions in the ticketing system.
- Commissioning and troubleshooting of hardware and software.
- Client management (PCs, notebooks, and mobile devices).
- Maintenance of user accounts and permissions.
- Monitoring and verification of the proper functioning of backups.
- Support directly in production (e.g., maintenance of workstation systems, on-site support for departments, occasional inspections of production areas) - this is not purely an office-based role.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration (m/f/d) or a comparable IT-related qualification.
Qualifications
- Proficient in Microsoft Office, the Windows environment, and common printer solutions.
- Very good spoken and written German skills.
- Strong service orientation and enjoyment in providing competent user support.
- Hands-on mentality and willingness to be directly involved in IT-related activities in production.
- Residence within a maximum of approximately 30 minutes from the location 89079 Ulm/Donautal (prerequisite for participation in IT on-call duty).
Experience
- Ideally, experience in telephone user support and in handling a ticketing system.
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What we offer
- A secure job in an agile yet stable industry.
- Fixed working hours.
- A thorough and comprehensive onboarding to your new responsibilities.
- The opportunity to develop personally and contribute your ideas.
- Short decision-making paths in a successful family business.
- Optimal accessibility by bus, train, and car.
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Job Locations
This is your employer
Ulmer Fleisch GmbH
Als Bindeglied zwischen Landwirtschaft und Verbraucher sind wir zuverlässige Abnehmer auf der einen und leistungsfähiger Anbieter auf der anderen Seite. Als ein Unternehmen der Müller Gruppe profiliert uns die langjährige Erfahrung der Unternehmerfamilie verbunden mit dem Know-how unserer Mitarbeiter als idealer Partner für das gesamte Fleischsortiment.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production, Trade
IT Staff - First/Second Level Support
- Location
- Ulm
- Working Model
- Onsite
- Diversity
- Open for all genders
