Job
- Level
- Lead
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop IT strategies, lead teams in Service Desk and Network, optimize processes, and ensure IT security for a global workforce across 25 locations.
Job Technologies
Your role in the team
- As Head of IT Platform & Services, you will ensure that Brainlab's IT foundation is reliable, secure, and scalable - enabling our global workforce to work efficiently across 25 locations worldwide.
- You will lead the Service Desk, Network, Infrastructure, and Workplace teams, setting the standard for IT service excellence while driving strategic initiatives in IT security and compliance.
- As an experienced manager, you steer, coordinate, and support a group of senior team leads.
- Reporting to the leader of the Global IT Division, you will be a key member of the D&IT leadership team and a critical enabler of Brainlab's growth.
- Set the strategic direction for a high-performing, customer-centric global Service Desk organization, and hold the team lead accountable for operational excellence.
- Define the governance framework for ITSM processes (Incident, Problem, Change, Request) in line with ITIL / fitSM best practices; support the team lead in embedding these consistently.
- Establish SLA/KPI standards and review performance at a strategic level, empowering the team lead to drive continuous improvement in service quality and end-user satisfaction.
- Sponsor automation and self-service initiatives, guiding the team in identifying and prioritizing efficiency opportunities.
- Maintain strategic oversight of the global network infrastructure (LAN, WAN, Wi-Fi, SD-WAN), holding the team lead accountable for performance, availability, and reliability across all Brainlab locations.
- Guide the team lead in major network architecture decisions and vendor management for connectivity services.
- Ensure that secure connectivity requirements for clinical and R&D environments are factored into network strategy; collaborate actively with the IT Security team to align on shared standards and controls.
- Hold overall accountability for the on-premise and cloud infrastructure landscape (servers, storage, virtualization, cloud platforms); steer strategic direction and empower the team lead to manage day-to-day operations.
- Define the cloud strategy and roadmap (e.g., Azure, AWS) in collaboration with the team lead and relevant business stakeholders.
- Set standards for backup, disaster recovery, and business continuity; review team-level controls to ensure compliance with those standards.
- Beraten Sie den Teamleiter bei Entscheidungen zum Infrastruktur-Lifecycle, Kapazitätsplanung und Zielen zur Kostenoptimierung.
- Define and continuously evolve the Workplace strategy for approximately 2,000 users; support the team lead in translating strategy into consistent execution.
- Set the framework for device and software lifecycle management (Windows, macOS, mobile) as well as collaboration tooling (Microsoft 365); strengthen FinOps as a key IT governance discipline.
- Champion workplace standardization at the strategic level, ensuring the team addresses the diverse needs of different user groups and geographies.
- Act as an advocate for a seamless, secure and productive end-user experience.
- Ensure that Service Desk, Network, Infrastructure, and Workplace teams actively embed security standards into their processes, in close and ongoing collaboration with the IT Security team.
- Contribute to and champion the ISO 27001 compliance program at the leadership level, ensuring all owned domains are audit-ready and aligned with certification requirements.
- Foster a culture of security awareness and proactive risk mitigation across all teams; escalate strategic security topics and conflicts into the appropriate governance forums.
- Ensure regulatory compliance requirements relevant to a global MedTech company (e.g., MDR, FDA, HIPAA where applicable) are understood and operationalized across all owned teams, in coordination with the IT Security and Compliance functions.
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Our expectations of you
Education
- University degree in Computer Science, Information Technology, Engineering, or a related field.
- High degree of integrity, accountability, and ownership.
Qualifications
- Proven track record managing IT infrastructure and services in a complex, international environment.
- Expertise in ITSM, fitSM and/or other frameworks & standards.
- Gute Kenntnisse in Netzwerktechnologien, Cloud-Infrastruktur und Arbeitsplatzmanagement.
- Vertrautheit mit SIEM, Endpunktsicherheit, Identitätsmanagement und Zero Trust-Konzepten.
- Demonstrated success leading IT teams.
- Strong service orientation with a customer-first mindset.
- Ability to balance operational excellence with strategic innovation.
- Excellent vendor and contract management skills.
- Entrepreneurial, solution-oriented "drivers" mindset with a passion for digital innovation.
- Ability to coach and support direct reports / managers.
- Clear and confident communicator - able to engage at all organizational levels.
- High resilience and composure in critical incident or outage situations.
- Geschäftssicher in Englisch und Deutsch.
Experience
- 10+ years of professional IT experience, with at least 5 years in an IT leadership role.
- Erfahrung mit ISO 27001 inklusive Audit-Prozesse.
- Experience with ITSM tools (e.g., Jira Service Management), automation and monitoring platforms.
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What we offer
- The position is based in our HQ in Munich.
- A mutually supportive, international team.
- Meaningful work with a lasting impact on medical technology.
- 30 vacation days, plus December 24th and December 31st.
- Flexible working hours as well as hybrid work model within Germany.
- Bike leasing via cooperation partner 'BikeLeasing'.
- Parkgarage und sicheres unterirdisches Fahrradabstellraum.
- Award-winning subsidized company restaurant and in-house cafes.
- Variety-rich fitness program in our ultra-modern 360m2 company gym.
- Regular after-work, team, and company events.
- Umfassende Schulungs- und Weiterbildungsangebote.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Brainlab
Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments.
Description
- Founding Year
- 1989
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Head of IT Platform & Services
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
