Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Paderborn, Kaarst
- Working Model
- Onsite
Job Summary
In this role, you will manage the IT product support for a dialogue application in tax offices, determine deployment requirements, conduct testing, and coordinate 3rd-level support while closely collaborating with application development and users.
Your role in the team
- In IT product support, you take care of everything necessary for deploying a dialog application at a variety of workplaces in the tax offices of the state of North Rhine-Westphalia.
- To obtain the necessary overall overview of the affected parts of the system landscape of the NRW financial administration, analytical thinking and a certain degree of attention to detail are required.
- Coordination of deployment prerequisites, e.g., determination of required software versions, hardware requirements, necessary configurations and permissions, scheduling for piloting and nationwide deployment, including the creation of associated documentation.
- A lot of direct communication with the application development of your dialogue system, the users in the tax offices, as well as subject matter experts who will all assist you helpful.
- Clarification of error messages and inquiries (including 3rd-level support) resulting from the use of your dialog application. To avoid these, conduct extensive tests beforehand.
- Through your role as a product manager for dialogue applications, you promote the early adoption of KONSENS (Coordinated New Software Development for Tax Administration) products in North Rhine-Westphalia, thereby supporting NRW's compliance with its responsibilities in the nationwide LÜAFP (Interstate Acceptance Release Process).
- The overall focus of the task is therefore on the integration and deployment of software products (dialog and associated server components) into the existing system landscape of the NRW financial administration, as well as subsequent professional comprehensive support of the systems, including for the lifecycle of future versions. This task explicitly does not involve programming.
This text has been machine translated. Show original
Our expectations of you
Education
- You have a completed university of applied sciences, bachelor's, or diploma degree in the field of information technology or in a program related to IT. If you have not attended university, you should still read on. We will compare equivalent skills and relevant professional experience.
Qualifications
- In addition to your professional expertise, you have very good German language skills, both written and spoken. You enjoy working in a team and actively contribute to the development of good solutions and innovations.
- Our comprehensive training program is available to help you acquire these skills:
- Coordination and monitoring of error messages (1st/2nd/3rd level support) in financial administration.
- "Product Support" is not an apprenticeship. For all listed tasks, there will be a personal onboarding by colleagues. We help each other.
Experience
- You have initial professional experience in 2nd- and/or 3rd-level support, or in software administration/configuration, or in testing/quality management, or also in release management.
This text has been machine translated. Show original
What we offer
- A job with a future in the public sector
- Flexible working hours and home office
- Family-friendly support to ensure a good work-life balance
- Annual bonus and retirement plan for your financial security
- 39 hours and 50 minutes per week - fair and manageable
- Varied tasks that allow you to work independently. Many opportunities for further training – internally and externally.
- And the best part: You work in a friendly team where you feel comfortable and can develop further.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Rechenzentrum der Finanzverwaltung des Landes Nordrhein Westfalen
Das Rechenzentrum der Finanzverwaltung des Landes Nordrhein-Westfalen ist eine Landesoberbehörde mit Sitz in Düsseldorf-Derendorf. Es ist das Steuerrechenzentrum in Nordrhein-Westfalen und hat rund 750 Beschäftigte.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT product support for dialogs and user interfaces
- Location
- Paderborn, Kaarst
- Working Model
- Onsite
- Diversity
- Open for all genders
