Job
You create and calculate Enterprise Agreements for Cisco, Fortinet, and Palo Alto, develop offers, review contracts, and conduct customer presentations while actively enhancing customer satisfaction and renewals.
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Your role in the team
- Creation and calculation of Enterprise Agreement deals for manufacturers Cisco, Fortinet, and Palo Alto (and prospectively for other manufacturers in the network and security sector).
- Preparation of offers and comparison calculations, review of contractual conditions, identification of up-selling opportunities, consideration of objections, and monitoring of lifecycle events.
- Conducting customer presentations on Enterprise Agreements.
- Onboarding of clients in service and support contracts as well as manufacturer-specific management tools (e.g., Cisco EA Workspace).
- Support with software and support contract renewals, single point of contact, SLA and asset management.
- Assumption and management of renewal opportunities to ensure timely renewal processing and minimize the risk of loss.
- Support in initiatives to further standardize Logicalis Software Renewal processes through automation and tool integrations.
- Support in the creation of offers and comparison calculations, review of contractual conditions, identification of up-selling opportunities, and consideration of objections, monitoring of lifecycle events.
- Participation in the development and design of the Customer Experience (CX) Practice.
- Optimization of CX processes at Logicalis in collaboration with Sales, Presales, and Service.
- Participation in the development of Customer Success plans.
- Assumption of responsibility for the satisfaction of defined CX customers.
- Consulting clients on the use of the positioned network and security software products to achieve desired business outcomes, higher customer satisfaction, and renewal rates.
- Development of proprietary Use-Case-based Logicalis CX Services.
- Training of Logicalis Sales regarding a CX-oriented customer approach.
Our expectations of you
Qualifications
- Strong customer orientation and team skills.
- Good communication skills and the ability to argue effectively.
- Goal-oriented, independent, and structured way of working.
- Willingness to pursue self-directed learning and onboarding in new topics.
- Very good German and good English skills, both written and spoken.
- Very good knowledge in handling Cisco CCW, CCW-R, Cisco Ready.
- Certification in Customer Success Management / Renewals Manager preferred.
Experience
- Professional experience in customer service or inside sales within an IT company.
- Experience in handling IT support and software license agreements.
- Experience with configuration and management tools from vendors such as Fortinet and Palo Alto is desirable.
What we offer
- Attractive compensation - performance-based and commensurate with your qualifications.
- Mobile & hybrid working - 100% remote possible, always welcome in our offices (except in the warehouse).
- Workation - easily achievable within Europe with suitable infrastructure.
- EGYM Wellpass - Access to numerous sports and wellness offerings.
- Further education and training - individually tailored and comprehensively supported.
- Open & collegial working atmosphere - short decision-making paths, flat hierarchies.
- Company pension scheme - subsidized from day 1 beyond the standard rate - optimal preparation for your future.
- Employee Assistance Program (meinEAP) - anonymous and free counseling for you and your relatives - available 24/7.
- Corporate Benefits - Top offers from over 100 partners - save real money.
- Job Bike - take advantage of the bicycle leasing offer and stay mobile and environmentally friendly on the go.
- Culture & Communication - Instant Feedback Tool Peakon - for better collaboration and continuous improvement.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
As a leading provider of IT solutions and managed services, we help our customers successfully navigate the digital transformation
- Digital Agency
- Full Remote, Hybrid, Onsite
- Internet, IT, Telecommunication
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