Job
- Level
- Junior
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
As a Junior System Administrator, you handle 1st and 2nd level support, troubleshoot IT issues, assist with onboarding, document processes, and work on solutions in areas like IT security and automation.
Job Technologies
Your role in the team
- As a Junior System Administrator (m/f/d), you are the person to call when the printer jams – and who has solved the problem before the coffee gets cold.
- Forgot password, new laptop, new colleague on Monday? No stress for you, but routine with a challenge?
- And you don't just want to close tickets, but also develop further in areas such as IT security, project management, applications management, interfaces, AI, and automation, while supporting our IT Infrastructure Manager by taking on the major topics.
- 1st & 2nd Level Support:
- Enduser Support: You are the first point of contact for all IT inquiries - via ticket, phone, Teams, or in person - and ensure quick, friendly, and sustainable solutions.
- Error analysis: You analyze and resolve issues with hardware and software, accounts, and permissions, and escalate complex cases in a structured manner.
- Documentation: You record solutions and processes in a comprehensible manner, thereby building a reliable knowledge base for the team.
- On-site Field Support:
- You take care of the classic everyday issues: printer not working, forgotten password, Teams call without sound, laptop acting up.
- Onboarding: You set up laptops and devices for new colleagues, create accounts, and ensure that the first day at work starts smoothly from a technical perspective.
- Offboarding: You ensure the technical offboarding is implemented securely and completely - from the return of hardware to the deactivation of accounts and accesses.
- Procurement, Inventory Management & Mobile Communications:
- Procurement: You order hardware and, if applicable, software in close coordination with our IT Infrastructure Manager.
- Inventory Management: You inventory hardware and software, maintain the inventory, and keep track of devices, licenses, and allocations.
- Mobile Communications Management: You manage our mobile contracts, SIM cards, and company phones — from ordering and setup to return.
- Projects & Development:
- You support our IT Infrastructure Manager in daily operations and assist him with projects such as the technical integration of new brands and the further development of our IT standards.
- You contribute your own ideas on how we can make recurring tasks more efficient through automation and AI tools.
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Our expectations of you
Education
- A completed IT apprenticeship (e.g., IT specialist for system integration) or a comparable qualification.
Qualifications
- Proficient in Microsoft 365 (Office 365) and Microsoft Intune.
- Desirable: basic knowledge of AI tools (e.g., Claude, ChatGPT) and automation.
- Interest and willingness to further develop in IT project management, IT security, AI, and automation – also gladly in the direction of applications management and interface management.
- Strong service orientation, patience, and the ability to explain technical topics clearly.
- Structured, independent, and reliable work approach – even when multiple requests come in simultaneously.
- Very good German and good English skills.
Experience
- Initial professional experience in IT support or 1st/2nd level support.
- Experience with the password manager Bitwarden.
- Ideally, experience with the CRM system Monday.
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What we offer
- With the EGYM Wellpass membership, you have access to over 15,000 diverse sports and wellness options, ranging from yoga and fitness studios to massages and swimming pools.
- You will receive the Germany Ticket from us.
- With our partner, you can shop at a discount – whether it's a washing machine, travel, clothes, or the next gift for a friend.
- There are discounts of up to 40%.
- We support you on your path to the top.
- With us, you have the opportunity to develop professionally and personally.
- Summer party, Oktoberfest, Christmas party, and various after-work events are waiting for you.
- We work where life is bustling.
- Whether in the office or working from home – you can tailor your workweek to your needs.
- We also take care of your pension! You can build up an additional pension through us.
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Topics You Will Work On
Job Locations
About Your Employer
Gustoso Gruppe GmbH
Gustoso Gruppe GmbH is an emerging gastronomy company based in Munich. It specializes in the development and operation of modern gastronomy brands in the fast-casual segment and operates over 220 locations across five different countries. The company offers various development opportunities and career prospects in a dynamic environment.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Hotel and Restaurant Industry, Tourism
Junior System Administrator - IT Support
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
