Job
- Level
- Junior
- Job Field
- IT, System
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Munich, Bonn
- Working Model
- Onsite
Job Summary
In this role, you process user inquiries regarding IT solutions, analyze interaction pathways to improve service quality, and maintain a knowledge base to support self-service.
Job Technologies
Your role in the team
- Pre-qualification and processing of user inquiries regarding our IT solutions.
- Analysis and optimization of existing user interaction paths to improve service quality.
- Development and maintenance of a knowledge base (FAQ) to promote self-service.
- Review articles and documentation for contact references and derive suggestions for adjustments.
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Our expectations of you
Education
- Degree in Computer Science, Business Informatics, or a comparable field of study.
Qualifications
- Interest in IT solutions, user interaction, and process improvement.
- Proficient in Microsoft Office.
- Structured working method and good understanding of contexts.
- Good German language skills, both written and spoken.
- Enjoyment of collaboration with people and interest in actively contributing.
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What we offer
- Exciting and diverse tasks in an innovative and meaningful environment.
- Participation in projects of high relevance for the client Bundeswehr.
- Flexibility to balance work and private life, for example through remote work or trust-based working hours.
- Attractive compensation.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
Working student IT Solutions & Knowledge
- Location
- Munich, Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
