Job
In this role, you will develop sustainable architecture concepts for digitalization, data, and AI initiatives, translating business requirements into technical solutions for customer processes and contact centers.
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Job technologies
Your role in the team
- As a Solution Architect (m/f/d) in the Digitalization, Data & AI department, you will play an active role in shaping the technical future of our solutions for Customer Operations.
- Together with our customer service, development teams, and IT units, you develop sustainable architecture concepts for digitalization, data, and AI initiatives in customer processes, translating business requirements from customer service and customer processes into suitable technical solutions.
- Development and continuous improvement of solution architectures for business and technical requirements, with a focus on contact centers, self-service, automation, and AI agents.
- Translation of business requirements into scalable, future-proof technical concepts.
- Advising teams and stakeholders on architecture and technology decisions.
- Ensuring architectural standards as well as security and compliance requirements.
- Documentation of technical concepts and architectural decisions.
- Supporting initiatives from conception through implementation.
- Evaluation of new technologies and identification of opportunities in digitalization, data, and AI.
- Promoting a consistent and sustainable architecture across team and solution boundaries.
Our expectations of you
Qualifications
- Good knowledge of modern software, integration, and cloud architectures, e.g. in Azure, Databricks, Genesys, and Appian.
- Analytical thinking and a structured, solution-oriented approach to work.
- Strong communication skills and a passion for actively shaping change.
- Very good German language skills.
Experience
- Several years of experience designing and implementing IT solutions, ideally as a Solution Architect, Lead Developer, or in a comparable role.
- Experience working with cross-functional teams and stakeholders.
What we offer
- Employment type: Full-time, part-time, permanent.
- Earliest possible start date: As soon as possible.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
Union Investment ist der Experte für Fondsvermögensverwaltung in der Genossenschaftlichen FinanzGruppe und einer der größten deutschen Anbieter von Investmentfonds. Unser Anspruch ist, privaten wie institutionellen Anlegern die bestmöglichen Lösungen zu bieten.
- Established Company
- Onsite, Hybrid
- Banking, Finance, Insurance
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