Job
In this role, you'll develop innovative design concepts, conduct discovery sprints, and analyze user needs and market trends to define strategic design directions for new products.
Job summary
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Job technologies
Your role in the team
- As Senior UX Designer (Innovation) at zooplus, you'll operate at the intersection of user insight, product strategy, and technology before any of it becomes a roadmap item.
- In collaboration with the Head of Experience Design Strategy, you will explore possibilities that haven't yet been framed, synthesise signals from across the business and the market, and produce strategic design directions that give teams something real to act on.
- This is a deeply collaborative role.
- You'll work closely with Product, Engineering, and Commercial teams to co-create the questions worth asking.
- You'll be the connective tissue between what our users need, what the business can pursue, and what's technically feasible at the frontier.
- Lead greenfield design exploration, defining problem spaces—not just solving pre-scoped ones—across new product areas and business opportunities relevant to zooplus and the pet care market.
- Synthesise signals from user research, market trends, competitive movements, and emerging tech into coherent strategic narratives for senior stakeholders.
- Develop and present future-state concepts, design provocations, and strategic direction frameworks to Product, Engineering, and Leadership.
- Run structured discovery sprints, from desk research and expert interviews through to speculative concept development, to pressure-test nascent ideas before they become commitments.
- Explore foresight methods (horizon scanning, scenario planning, design fiction) to help the organisation see around corners on a 2 to 3 year view.
- Frame innovation opportunities as user-centred design challenges, ensuring greenfield bets are grounded in real human needs, not just technical or commercial logic.
- Partner with Engineering at an early, ambiguous stage to understand the art of the possible and bring technical feasibility into the strategic picture.
- Create artefacts (concept decks, prototype narratives, experience principles, opportunity maps) that make intangible ideas tangible and discussable.
- Contribute a strategic UX lens to business planning conversations, helping shape where zooplus invests its exploratory energy.
- Stay ahead of how AI-assisted design and generative tooling are reshaping both the design process and the product landscape.
Our expectations of you
Qualifications
- Demonstrated ability to operate in ambiguous situations where neither the problem nor the solution space is defined.
- Strong systems thinking, the ability to connect insights from disparate domains (user behaviour, market dynamics, technology shifts, cultural signals) into a coherent point of view.
- Confident presenter and storyteller, able to make abstract future-state concepts legible and compelling to senior, non-design audiences.
- A portfolio that shows not just what you made, but what you framed, why, and what happened as a result.
- Comfortable operating at the intersection of strategy and craft, moving fluidly between a whiteboard session and a Figma prototype that communicates a concept.
Experience
- 4-6 years of UX or product design experience, with a clear track record of work that went beyond execution into strategic problem framing.
- Experience leading discovery or design sprints.
- Curiosity about AI, both as a tool that changes how we design and as a force reshaping the products and experiences we need to design for.
What we offer
- Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you'll be at the heart of an incredible, multinational team.
- We trust each other to get the job done, which means you'll benefit from hybrid working, spending 60% of your time in the office and 40% at home.
- There's also the option to work abroad for 20 days in approved countries.
- Hinzu kommen Entwicklungsmöglichkeiten, mit denen du deinen eigenen Karriereweg gestalten kannst, hervorragende Schulungen und Unterstützung, Angebote für dein Wohlbefinden, vergünstigte Fahrtkosten oder Fahrradleasing sowie 20 % Rabatt auf alle unsere Produkte – und du bekommst langsam eine Vorstellung davon, was uns auszeichnet.
- A note on compensation: We believe in being transparent about salary ranges.
- The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact.
- Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams.
Benefits
Food & drink
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Topics you will work on
Job locations
About your employer
zooplus AG
Wien
The Zooplus AG, headquartered in Munich, operates an e-commerce platform for pet supplies. In addition to the online shop, they also operate an online information service about pets and a community forum.
- English
- Established Company
- Full Remote, Hybrid, Onsite
- Advertising, Marketing, PR · Trade · Internet, IT, Telecommunication
Employer reviews
3.7Total(1 review)
- Team culture
- 4.3
- Working conditions
- 4.4
- Career growth
- 3.2
- Engineering
- 3.3
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