Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle 1st level support, process IT requests, set up PC workstations, and resolve technical issues while applying IT service management principles.
Job Technologies
Your role in the team
- Ensuring smooth IT support by receiving, processing, and forwarding inquiries.
- Support of the helpdesk in 1st level support using IT service management principles.
- Setup and support of PC workstations, primarily in a Microsoft environment.
- Ensuring smooth operation through analysis, coordination, and resolution of technical disruptions — including collaboration with external service providers.
- Creation, maintenance, and further development of operating manuals, network plans, and other technical documentation.
- Conducting user training sessions and imparting IT knowledge.
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Our expectations of you
Education
- You have completed vocational training as an IT specialist for system integration (m/f/d) or possess a comparable qualification.
Qualifications
- Analytical, process-oriented thinking and a quick grasp of concepts characterize you.
- You bring a willingness to travel (up to <20%) within the scope of project and support activities, as well as a valid driver's license.
Experience
- You have already gained some professional experience in a comparable position.
- You have initial practical experience in IT Helpdesk and ideally in handling ticket tools (ITIL).
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What we offer
- Secure job for your long-term planning.
- Statutory remuneration, annual special bonus, and asset-building benefits as recognition for your commitment.
- 30 days of vacation for your relaxation.
- Mobile working and fixed working hours considering IT service times (flexible three-shift system from Monday to Thursday, 7:30 AM to 5:30 PM, and Friday from 7:30 AM to 3:00 PM).
- Exciting topics and projects with room for your own ideas in a team-oriented work environment.
- External training programs and our internal academy support your individual development.
- Additional benefits such as employee discounts, accident insurance, an employee assistance program, and a corporate suggestion scheme for added security and genuine support.
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Benefits
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
Basalt-Actien-Gesellschaft
With more than 125 years of tradition and over 150 associated companies, Basalt-Actien-Gesellschaft is one of the leading manufacturers of building materials in Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Construction, Real Estate, Building Services
IT system administrator 1st level support
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
