Level: Experienced

Job Field: IT, System

Employment Type: Full Time

Contract Type: Permanent employment

Location: Bremen

Working Model: Onsite

Job Summary

In this role, you will administer user accounts throughout the user lifecycle, set up workplaces, and optimize IT service processes to assist employees with technical inquiries.

Job Technologies

Your role in the team

Do you want to ensure that employees are optimally equipped from day one and can securely access all necessary systems?
As an IT Administrator (all genders), you play a central role in user and workplace management.
You combine administration, automation, and service orientation into efficient IT processes.
You work closely with specialized departments and IT teams.
You manage user accounts and access rights throughout the entire user lifecycle.
You set up new workstations and provide hardware and software for a smooth start.
You manage permissions, group policies, and user structures in identity and access management.
You manage and optimize EUC solutions as well as client management systems.
You handle requests and issues in 1st- and 2nd-level support and assist users with technical questions.
You analyze recurring support cases and initiate measures for sustainable problem resolution.
You develop automations for standard tasks in user and device management.
You maintain system data and document processes as well as technical workflows.
You work closely with specialist departments and implement requirements efficiently.
You support the continuous improvement of IT service processes.

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Our expectations of you

Education

Completed apprenticeship or degree in the IT field, e.g., IT specialist for system integration, computer science, or comparable

Qualifications

Knowledge of Windows environments, Active Directory, and user management
Understanding of permissions management, Identity & Access Management, and IT service processes
Structured, independent, and solution-oriented way of working
High service orientation and enthusiasm for standardization and process optimization
Optional: Knowledge in Endpoint or Client Management
Optional: Experience in end-user support or workplace management
Optional: Knowledge of ITSM processes or ticketing systems

Experience

Experience in the administration of client and user environments
Experience in 1st- and 2nd-level support as well as dealing with user inquiries
Optional: Experience with automation solutions, e.g., PowerShell or comparable tools
Optional: Experience with Group Policy and software deployment