Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 75.000 to 80.000€ gross/year
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the stability and efficiency of IT services, take responsibility for optimizing service quality, and manage internal and external teams to meet SLAs.
Job Technologies
Your role in the team
- As an IT Service Delivery Manager (m/f/d), you ensure that our IT services are delivered in a stable, efficient, and customer-oriented manner.
- Your mission is to create a reliable service landscape where quality, cost-effectiveness, and customer satisfaction are in harmony.
- As the central interface between clients, internal teams, and external partners, you will be responsible for managing, developing, and continuously optimizing our IT services.
- First point of contact for our clients: communication, consulting, as well as active management of expectations and escalations.
- Leadership and coordination of internal technical teams as well as management of external stakeholders.
- Definition, monitoring, and ensuring compliance with Service Level Agreements (SLAs).
- Continuous improvement of service quality, process efficiency, and customer satisfaction.
- Responsibility for core ITSM subprocesses such as Availability Management, Capacity Management, and IT Service Continuity Management.
- Ensuring the economic delivery of our IT services.
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Our expectations of you
Qualifications
- Solid ITIL knowledge, e.g., ITIL 4 Foundation or advanced certifications.
- Deep understanding of ITSM processes and service-oriented operational models.
- Strong communication skills, negotiation skills, assertiveness, as well as a strong service and customer understanding.
- Structured, responsible, and solution-oriented work approach with a clear focus on quality and cost-effectiveness.
- Very good German skills (C1 level) as well as conversational English skills.
Experience
- At least 5 years of professional experience in IT Service Delivery Management.
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What we offer
- Flexible working hours and remote work? - Of course.
- Individual hardware budget? - Configure your workspace the way you feel most comfortable.
- Mental health? - Your mental well-being is important to us. With OpenUp, we support you and provide you with free access to professional psychological assistance at any time.
- Individual training budget? - Whether it's the next certification or a long-awaited language course - you decide what and when to further your education.
- Employee PC Program? - Simply lease your next device for private use through virtual7.
- JobRad or company car? - We help you stay as mobile as you need to be.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
virtual7 GmbH
With more than 100 experts, virtual7 is deployed nationwide. We develop solutions around digitalization for federal government, states, ministries and agencies. This creates value for citizens and authorities.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Delivery Manager
- Salary
- 75.000 to 80.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.45.351 to 48.049 € net/year · Tax class I
- Location
- Karlsruhe
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
