Job
In this role, you will be the first contact for technical inquiries, perform error analyses, troubleshoot hardware and software issues, and manage user rights within the laboratory information management system.
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Your role in the team
- With around 200 employees, the Institute of Laboratory Medicine provides the majority of the laboratory diagnostic services required by LMU University Hospital and is also responsible for research and teaching in this field. To meet the Institute’s diverse and demanding IT requirements, we use an in-house developed Laboratory Information and Management System (LIMS) comprising several components. You are a service-oriented professional who will support our ten-person IT team as the first point of contact for technical questions from our colleagues in medicine, research and laboratory diagnostics.
- In particular, you will be responsible for the following tasks:
- 1st-level support for technical inquiries and issues by phone, email, and in person on site
- Analysis and resolution of hardware and software issues
- Installation and maintenance of IT equipment and applications
- Management of user permissions and master data
- Documentation of more complex issues and their escalation to 2nd- or 3rd-level support
Our expectations of you
Education
- Completed vocational training in IT or equivalent practical work experience
Qualifications
- Good IT skills and broad foundational technical knowledge, particularly in using Microsoft products and common PC hardware.
- Interest in laboratory IT and a willingness to familiarize yourself with our specific systems and specialist processes
- Communication and teamwork skills, as well as a friendly and solution-oriented manner
- Strong service and customer orientation, with a genuine enjoyment of direct interaction with people
- Independent, structured, and responsible approach to work
- Very good command of German, both spoken and written (C1 level or higher)
What we offer
- She can look forward to a varied role at the intersection of IT, medicine, and research at one of the leading university hospitals in Germany and Europe.
- You will take on a challenging and exciting role as part of a dedicated team.
- You will receive personalized, thorough onboarding.
- You work in an environment where you can grow and develop alongside us.
- You benefit from flexible working hours.
- You have access to internal and external training opportunities.
- You benefit from a company pension plan and capital-forming benefits. You can also use the MVV Job Ticket and JobRad.
- You benefit from our workplace health management program.
- The position is available on a full-time or part-time basis, with working hours of 30 to 38.5 hours per week over a 5-day week.
- Compensation is based on the collective agreement for public-sector employees of the German federal states (TV-L), including all allowances customary in the public sector.
Benefits
Work-Life-Integration
Job locations
About your employer
The LMU Klinikum - Campus Großhadern is part of the largest university hospitals in Germany and Europe, providing comprehensive medical care. It is integrated into Ludwig Maximilian University of Munich and includes numerous specialized clinics and interdisciplinary centers.
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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