Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Internship / school internship
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you support business processes by optimizing IT systems, configure solutions, and ensure the reliable operation of IT services, including troubleshooting and user training.
Job Technologies
Your role in the team
- The IT analyst is focused on the support of business processes and digital solutions and acts as a key internal resource, drives effective utilization, configuration, and continuous improvement of IT systems to enhance operational efficiency and ensure data integrity.
- While contributing to solution design and implementation, the role also ensures the stable operation of IT services through hands-on support activities.
- Operating within a globally distributed IT team, this role combines engineering responsibilities with operational support for onsite and regional environments, including manufacturing systems.
- The position plays an active role in digital transformation initiatives, translating business needs into scalable technical solutions while maintaining reliable day-to-day IT operations.
- Subject matter expert for IT systems and solutions involving applications, infrastructure, and end-user technologies.
- Translation of business requirements into technical solutions and system configurations.
- Driving digital improvements and quick wins using M365, Power BI, and AI-based tools.
- Overall IT systems support (Windows, Android, iOS, Wyse Clients, barcode scanners, PLCs, etc.) across onsite and remote locations.
- Installation, configuration, and troubleshooting of hardware and software.
- Identification, diagnosis, and resolution of incidents and service requests, including escalation where required.
- Remediation of cybersecurity threats in line with corporate standards.
- User guidance, training, and enablement for IT systems and processes.
- Documentation and records management.
- Process guidance and onboarding support for employees.
- Participation in Digital & IT projects and global initiatives.
- Vendor engagement and coordination.
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Our expectations of you
Education
- Completed apprenticeship as IT specialist for system integration, bachelor's degree, or equivalent technical education.
Qualifications
- Strong knowledge of the M365 ecosystem and cloud-based applications.
- Solid understanding of IT infrastructure (WAN, LAN, network, servers, cloud environments).
- Advanced level of English.
- Vertrautheit mit Active Directory und Deployment-/Imaging-Lösungen.
- Understanding of process optimization and digitalization approaches.
- Additional language skills (e.g., Polish or Spanish) are an advantage.
- High level of integrity and confidentiality.
Experience
- 2-3 years of experience in IT support and/or engineering-related roles.
- Proven support experience with business applications (CRM, ERP, MES).
- Hands-on experience with Windows domain environments, including command-line and scripting tools.
- Experience with scripting or modern programming languages, as well as data and automation.
- Experience with IT service management tools (e.g., ServiceNow).
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What we offer
- Corning offers you the total package.
- Your well-being is our top priority.
- Our Compensation & Benefits package supports your health and well-being, your financial goals, and your career—from day one.
- Company-wide bonuses and long-term incentive programs are linked to key business results, ensuring you're rewarded when the company succeeds.
- Our health and well-being benefits include a company-funded retirement plan, paid leave, and an Employee Assistance Program (EAP) to support you and your family.
- Corning offers a recognition program to celebrate achievements and recognize colleagues who deliver exceptional performance.
- Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws.
- Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment.
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Topics that you deal with on the job
Job Locations
This is your employer
Corning
Corning is one of the world's leading innovators in materials science, with a 167-year track record of life-changing inventions. Corning applies its unparalleled expertise in glass science, ceramics science, and optical physics along with its deep manufacturing and engineering capabilities to develop category-defining products that transform industries and enhance people's lives.
Description
- Founding year
- 1851
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Digital & IT Support Analyst
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
