Job
You will work in First-Level Support, assisting employees with the Vivendi NG and PEP applications, while also contributing to IT projects focused on digitization and AI integration.
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Your role in the team
- First-level support for employees using the Vivendi NG programs (service billing and client management) and Vivendi PEP (staff scheduling).
- Supporting applications and contributing to the further development of IT for Graf Recke Education & Inclusion.
- Contribute to IT projects, for example by implementing applications powered by artificial intelligence and digitizing work processes.
- Point of contact between business departments and administration.
- Internal and external correspondence.
Our expectations of you
Education
- Completed vocational training in business administration or IT, for example in office management, digitalization management, or IT specialist training, or an equivalent qualification.
Qualifications
- A strong interest in IT and digital applications, as well as a passion for supporting employees with technical questions.
- Ideally, some initial knowledge of Vivendi NG and/or Vivendi PEP.
- Proficient in Microsoft Office, particularly Excel and Word.
- Independent, structured, and meticulous approach to work, with a willingness to take ownership of tasks.
- Strong communication skills, teamwork, and a service-oriented approach when working with employees, departments, and external partners.
What we offer
- Compensation in accordance with BAT-KF (pay grade 9), including an annual special payment.
- Free parking, as well as fresh fruit, coffee, water, and tea.
- 30 days of annual leave (31 days as of January 1, 2027).
- Christmas Eve and New Year’s Eve off—or a compensatory day off.
- Monthly child allowance of €151.47 per child (amount increases with each collective agreement pay rise – update when pay rates are adjusted).
- Company pension scheme: Graf Recke Diakonie contributes around 5.25% of your salary, and your own contribution is just 0.75%.
- A secure, long-term career outlook with an employer with a history spanning more than 200 years.
- Extensive training and professional development opportunities.
- Varied tasks with a nonprofit focus, working alongside dedicated colleagues in social services.
Benefits
Job locations
About your employer
The Graf Recke Foundation, one of the oldest diaconal institutions in Germany, is based in Düsseldorf and actively engages in free welfare services. It offers a wide range of social services in the areas of child and youth welfare, participation, as well as housing and care.
- Established Company
- Onsite, Hybrid
- Healthcare, Social Sector
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