Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Minden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for the technical support of our transport logistics systems, handling support requests, performing error analyses, and training key users on new releases.
Job Technologies
Your role in the team
- You ensure the smooth operation of our applications in the field of transport logistics.
- You are the primary contact for all support inquiries related to processes, procedures, and products in the logistics sector, classifying inquiries and forwarding them for processing if necessary.
- You process tickets and answer IT questions from regional end users/key users (e.g., departments and warehouse locations).
- You provide 2nd level support for the departments of transport logistics.
- You conduct in-depth error analyses and escalate them to the 3rd level support.
- You address errors and workarounds in the affected systems and communicate them to end users / key users.
- You are the first point of contact for the EDEKA regions regarding questions, issues, and new product requirements in the field of transport logistics.
- You facilitate process workflows and regional specifics (know-how transfer).
- You perform location-specific configurations.
- For scheduled release changes, you conduct approval tests with the product teams.
- You train regional Key Users on the contents of new releases.
- In case of disruptions in data supply, you perform interface cleanups among other tasks and coordinate with regional end users / key users, other stakeholders, and product managers.
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Our expectations of you
Education
- You have successfully completed a degree or training program related to IT or logistics, or you possess an equivalent qualification.
Qualifications
- You enjoy working with people and are characterized by excellent communication skills, teamwork, independent work, and a results-oriented approach.
- You have fluent German skills (C1) and good English skills (B2) in speaking and writing.
- You possess a Class B driver's license.
Experience
- You possess solid knowledge in the areas of fleet management, warehouse logistics, route planning, Track & Trace, and MS Office; ideally, you also have experience with warehouse management systems.
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What we offer
- Enjoy 30 days of vacation and the option for partial remote work (3 days in the office, 2 days from home).
- You are shaping the IT of the market leader in the German retail grocery sector.
- Enjoy an attractive salary, asset-building benefits, a free salary account, as well as additional benefits & offers.
- We offer various training opportunities, such as digital learning platforms and the chance to attend industry conferences.
- Our health management takes care of your well-being at the workplace and beyond.
- We enable you to have an optimal start in our company and place great importance on a good onboarding process, so that you can hit the ground running and actively shape from the very beginning through our various communities and networks.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
EDEKA ZENTRALE AG & Co. KG
The EDEKA headquarters in Hamburg is a strategic tool for the further development of the EDEKA network. From here, numerous impulses are sent out to realize cross-sectional goals.
Description
- Founding year
- 1907
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Workingconditions
4.4Engineering
3.0Career Growth
3.2Culture
3.6
IT Support Fleet Management Systems
- Location
- Hamburg, Minden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
