Job
- Level
- Experienced
- Location
- Oldenburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Project, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will plan and optimize personnel deployment in the IT Service Desk, analyze key metrics, support managers with schedules, and assist in the implementation of a new workforce management tool.
Job Technologies
Your role in the team
- In this central role, you will be responsible for the efficient planning, management, and optimization of our personnel deployment in the IT Service Desk of BTC IT Services GmbH.
- Thereby, you ensure the optimal deployment of our employees to simultaneously enhance service quality, productivity, and employee satisfaction.
- In addition, you monitor key figures such as attendance, performance, and workload, and implement appropriate measures in case of deviations.
- You analyze demand, order intake, and capacity utilization to forecast future personnel requirements.
- You prepare relevant key figures, derive action recommendations, and provide management reports.
- As an interface between planning and operations, you support managers and employees with questions regarding shift schedules, time tracking, and leave requests.
- You ensure compliance with legal and internal regulations regarding working hours and attendance.
- You will support the implementation of a new workforce management tool and assist with the increasing automation and AI integration in resource management.
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Our expectations of you
Qualifications
- Knowledge in resource planning, shift scheduling, and demand forecasting.
- Understanding of IT service processes according to ITIL and basic technical knowledge to assess planning times and service requirements.
- Structured, solution-oriented work approach and strong communication skills in interactions with employees and management.
Experience
- Several years of experience in Workforce Management or personnel scheduling, ideally in an IT service environment.
- Experience with a Workforce Management tool and call center software, ideally telegra.
- Good analytical skills and experience in dealing with key figures, reporting, and data analysis.
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What we offer
- An exciting area of responsibility with plenty of scope for shaping and further developing a central workforce management.
- Onboarding remotely or on-site with a buddy system.
- Flexible flextime account in full-time or part-time (minimum 20 to 40 hours per week) with overtime compensation + 30 days of vacation.
- Home office options, from single days to full-time remote work.
- Top equipment, e.g., HP Business Notebook or MacBook, 2 monitors in the office and for home use, iPhone also for private use, height-adjustable desks in all offices.
- A work environment that is well-suited for hybrid working with a mix of home office and office hours, featuring creative spaces, co-working spaces, collaboration tools, and hardware.
- Secure job prospects: permanent employment contract, diversity among clients and industries, EWE AG as a strong parent company.
- Informal culture at all levels, social intranet, monthly after-work events, quarterly employee surveys.
- For your well-being: Hansefit, a fund-linked employer-financed retirement plan model, free external social and health counseling, (E-)bike leasing.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
BTC
We are a growing IT consulting firm with an industry-focused IT consulting offering that ranges from process consultancy to system integration and operation of IT systems in outsourcing.
Description
- Founding Year
- 2000
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Workforce Manager IT Service Desk
- Location
- Oldenburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
