Job
In this role, you assist customers with technical issues related to hardware, software, and networks, resolve disruptions promptly, and escalate complex cases to second-level support.
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Job technologies
Your role in the team
- You enjoy assisting our clients over the phone with technical challenges.
- You handle all customer requests in a solution-oriented and timely manner. In the event of extensive disruptions, you diligently escalate them to the second-level support.
- You assist our customers with failures and malfunctions of PCs, laptops, printers, and other technical devices. You are also the first point of contact for software issues (Windows, Linux, application software) and client/server network environments, ensuring that work can resume smoothly as quickly as possible. Of course, you will receive a comprehensive training beforehand.
- You always explain the connections and the further course of action to the customer in a comprehensible and understandable manner.
Our expectations of you
Education
- Successfully completed technical vocational training in the IT sector.
Qualifications
- You have good knowledge of the Windows environment in dealing with hardware, software, and network systems.
- Solid technical understanding.
- Excellent communication and teamwork skills.
- Independent, responsible, and solution-oriented way of working.
- Your German language skills are very good, both spoken and written.
Experience
- You have experience in the TCP/IP network area.
Benefits
Health, fitness & fun
Job locations
About your employer
PHARMATECHNIK develops powerful and reliable IT solutions for pharmacists and dentists as one of the leading providers of pharmacy software. Around 650 employees work at 14 locations to ensure the satisfaction of our customers.
- 250+ Employees
- Established Company
- Full Remote, Hybrid, Onsite
- Internet, IT, Telecommunication
Employer reviews
- Working conditions
- 3.4
- Career growth
- 3.2
- Team culture
- 3.0
- Engineering
- 3.3
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