Job
In this role, you support employees with technical IT inquiries, analyze and resolve issues, assist with rollouts, and develop IT documentation to enhance effective support.
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Job technologies
Your role in the team
- Are you motivated by technical challenges, and is excellent service your top priority? Then join our IT team. As an Onsite 2nd Level Support Specialist, you will support our employees with IT-related questions, analyze incidents, assist with rollouts, and actively contribute to the ongoing development of our modern workplace IT.
- Support with the planning, preparation, and execution of IT rollouts, as well as the technical onboarding of new employees.
- Maintenance and support of PCs, laptops, smartphones, and other IT components within the existing infrastructure.
- Analysis, prioritization, and sustainable resolution of incidents as part of 2nd-level support.
- Creation, maintenance, and continuous improvement of documentation and knowledge bases to support efficient support operations.
- Ensuring a high level of service quality by adhering to agreed SLAs and handling tickets transparently.
- Active involvement in optimizing support processes and continuously improving the IT service landscape.
Our expectations of you
Education
- Completed vocational training as an IT specialist (m/f/d) in system integration or a comparable qualification; alternatively, several years of practical experience in IT support as a career changer.
Qualifications
- Good knowledge of Microsoft client environments and common network protocols such as DHCP, DNS, and VLANs.
- Very good German and good English skills, both written and spoken.
- Service-oriented, structured, and analytical approach to work, combined with strong communication skills, team spirit, and a pronounced hands-on mentality.
Experience
- Experience working with ITSM and ticketing systems, ideally Matrix42.
- Practical experience supporting Microsoft products, particularly Microsoft 365 applications.
What we offer
- 30 days of vacation.
- Strong brand.
- Flexible working arrangements.
Job locations
About your employer
August Rüggeberg GmbH & Co. KG, known for its brand PFERD TOOLS, is a leading German tool manufacturer based in Marienheide. With over 2,100 employees and numerous international locations, the company offers innovative solutions for surface treatment.
- Established Company
- Onsite
- Industry, Production
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