Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you install laboratory software, customize it to client needs, and provide 1st and 2nd level support. You will also document processes, train users, and contribute to system optimization projects.
Job Technologies
Your role in the team
- You install our software solutions and customize them to meet the individual requirements of medical laboratories.
- You provide support to our customers at 1st and 2nd level - via phone, remote assistance, or occasionally on-site.
- You investigate disruptions thoroughly and find pragmatic solutions - quickly, structured, and customer-oriented.
- In more complex cases, you work closely with our development team.
- You create clear user documentation and train the users of our software to ensure they can work efficiently and safely with it.
- You assist in the further development of our support processes and contribute to projects related to system migrations and software optimizations.
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Our expectations of you
Education
- A degree in IT / Computer Science or an apprenticeship (e.g., IT specialist for system integration).
Qualifications
- Your tech stack: Good Windows knowledge (servers and clients), basic knowledge of scripting languages, and SQL databases.
- Smooth communication based on fluent German skills (at least C1) is important to us.
- A quick grasp of concepts as well as a solution-oriented approach complete your personality as an independent team member.
Experience
- Initial work experience in support, technical service, user helpdesk, or similar roles is ideal.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Mediaform Informationssysteme Gmbh
As a leading provider of data capture and labeling solutions, Mediaform Unternehmensgruppe offers its own expertise in the areas of data documentation, data capture, data management, labeling products, and form and label printing.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Software supporter laboratory software
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
