Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you will coordinate IT support, assist end-users, configure Microsoft 365, troubleshoot network issues, and document the infrastructure to ensure stable IT services.
Job Technologies
Your role in the team
- We are looking for an IT Support Specialist to assist with daily IT operations in our office. The main tasks are:
- End User Service
- Coordination of IT onboarding: creating user accounts, device setup, onboarding of new employees
- Configuration and support for Microsoft 365, MDM, remote access solutions, and other applications
- Technical support for end devices
- Documentation and management of the inventory of end devices and accessories
- Coordination of procurement activities: obtaining quotes, assisting with orders and deliveries
- Monitoring and maintenance of the network and device environment
- Management of switches, firewalls, and WLAN access points
- Troubleshooting of network and connection issues
- Maintenance of infrastructure documentation, network diagrams, and configuration records
- Management of upgrades, patches, and security vulnerability fixes to ensure the stability, security, and availability of the infrastructure
- Contact with dealers and service providers to resolve infrastructure and network issues
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Our expectations of you
Qualifications
- Excellent written and spoken proficiency in English and German (minimum C1)
- Service-oriented communication with users
- Good knowledge of Microsoft 365 and end devices
- Good understanding of fundamental network technology (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
- Japanese language skills
Experience
- 2 years of experience in IT support, help desk, or a similar role
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What we offer
- 30 days of vacation per year
- International, friendly, and dynamic work culture with experienced colleagues and young talents
- Complimentary beverages in the office (coffee and water)
- Company-provided parking spaces
- Work in a growing company in a future-proof industry
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Job Locations
About Your Employer
Sumitomo Electric Bordnetze
Sumitomo Electric Bordnetze (SEBN) is a global automotive supplier with more than 39,000 employees in 14 countries. SEBN is part of the Japanese group Sumitomo Electric Industries, which can look back on more than 400 years of company history and has around 380 subsidiaries in different sectors worldwide.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1986
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Industry, Production
IT Support Specialist
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
