Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Lünen
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for providing technical support to our employees in 1st and 2nd level support, handling requests, optimizing IT services, and managing systems and software.
Job Technologies
Your role in the team
- You are the primary contact for our employees regarding IT questions and technical issues in 1st and 2nd level support.
- Analyze, prioritize, and handle incoming support requests independently via ticket system, phone, or remote access.
- They install, configure, and support clients, peripherals, and mobile devices.
- The administration of user accounts, permissions, and standard software is also part of your responsibilities.
- They assist in troubleshooting and the sustainable resolution of hardware and software issues.
- Together with internal departments and external service providers, you will work on optimizing our IT services.
- You systematically document support cases and IT processes - in addition, you contribute to IT projects, rollouts, and the further development of our system landscape.
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Our expectations of you
Education
- You have completed training in the IT field, e.g., as an IT specialist for system integration or a comparable qualification.
Qualifications
- Good knowledge of Windows client operating systems, Microsoft 365, and Active Directory characterizes you.
- You work solution-oriented, structured, and keep an overview even in stressful situations.
- Strong communication skills, service orientation, and team spirit are among your personal strengths - and colleagues and users can rely on your dependability equally.
- Good German language skills, both written and spoken, are a prerequisite.
Experience
- Ideally, you already have initial professional experience in Helpdesk, Service Desk, or 2nd-Level Support.
- Experience with ticketing systems and remote support tools is an advantage.
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What we offer
- Join us and benefit from the strengths that REMONDIS as a corporate group brings.
- Our focus is on the future.
- Therefore, we promote your skills and offer you, among other things, secure prospects as well as attractive benefits:
- Vacation entitlement: Plenty of time to breathe - with us, you can enjoy 30 vacation days per year.
- Bicycle leasing: Stay sustainably mobile with bicycle leasing – simply affordable and stay fit.
- Individual development opportunities: Grow with us: personalized support for your career and skills.
- Gym collaborations: Stay fit and flexible - with attractive discounts at many gyms.
- Employee discounts at over 400 partners: Save on a variety of products - with exclusive employee discounts.
- Occupational health insurance: Benefit from additional security - with enhanced health services that go beyond the statutory standard.
- A long-term secure job in a crisis-proof, future-oriented, and sustainable industry.
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Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Job Locations
This is your employer
Remondis AG & Co.
At REMONDIS, we believe in the power of ideas. We turn waste into valuable resources, biomass into energy, and water into life. With more than 30,000 employees worldwide, we develop holistic solutions that balance progress with resource conservation. Together, we can make a difference, again and again, all over the world.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
IT system integrator - helpdesk & 2nd level support
- Location
- Lünen
- Working Model
- Onsite
- Diversity
- Open for all genders
