Job
- Level
- Experienced
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will handle IT service requests in 1st-level support, prioritizing and resolving issues related to user identities, access rights, and device management.
Job Technologies
Your role in the team
- Acceptance, prioritization, analysis, and resolution of IT service requests and incidents in 1st-level support; acting as a central interface to 2nd-level support and coordinating escalations as needed.
- Technical support and administration for end-user services, including user identities, access rights, device management, workplace technology, and business applications, as well as troubleshooting technical issues in accordance with internal policies.
- Preparation, configuration, deployment, maintenance, troubleshooting, and replacement of IT equipment, workstation hardware, peripherals, and end devices, as well as support for onboarding and offboarding employees.
- Documentation of disruptions, solutions, and recurring issues in the ticketing system as well as maintenance of knowledge base articles.
- Support of the departments with technical questions as well as user-oriented communication and consulting.
- Technical interface between user support and specialist teams; appropriate escalation of complex technical issues to network, infrastructure, cloud, or security teams.
- Participation in IT projects, rollouts, and system changes as well as in the continuous improvement of support processes.
- Promotion of a structured L1/L2 support model that supports the development and optimization of IT service processes and ensures efficient problem resolution, knowledge sharing, and effective escalation management.
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Our expectations of you
Education
- Completed vocational training or university degree in Information Technology, Computer Science, System Integration, or a comparable qualification.
Qualifications
- In-depth knowledge of Microsoft services, workplace technologies, End User Computing, Identity & Access Management, device management, and enterprise IT environments.
- Good understanding of ITIL-based support processes, incident management, problem management, and SLA-driven service delivery.
- Excellent communication and documentation skills, as well as a strong service and customer orientation.
- Ability to independently accompany technical issues from analysis to resolution while proactively driving service improvements and operational excellence.
- Fluent in German and English, both spoken and written.
Experience
- 3 to 5 years of professional experience in 1st-level IT support, endpoint management, workplace services, or IT infrastructure operations.
- Proven experience in troubleshooting PCs, network connections, printers, scanners, and other end-user technologies.
- Experience in managing user accounts, permissions, MFA, device registration, and compliance policies, as well as troubleshooting end-user devices.
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What we offer
- Flexible working hours.
- Opportunity to work remotely on a daily basis.
- Individual training programs.
- Extra day off on your birthday.
- Company fitness via Wellpass or Hansefit.
- Employee events (summer party, Nikolaus reception, Christmas party, etc.).
- Shuttle service to the stop.
- Free parking.
- Company bike leasing via JobRad.
- Canteen and free beverages.
- Collaboration with the pme Family Service.
- Corporate Benefits.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
LESCHACO - Lexzau Scharbau GmbH & Co. KG
Since its founding in 1879, Lexzau, Scharbau GmbH & Co. KG, the parent company of the Leschaco Group, has developed into a successful logistics service provider in Hamburg, Germany and Europe and a strong partner worldwide as a group of companies.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
IT Support Engineer
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
