Job
In this role, you will provide 1st level support, handle IT inquiries, set up PC workstations, analyze and resolve technical issues, and create documentation.
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Job technologies
Your role in the team
- Ensuring smooth IT support by receiving, handling, and forwarding requests.
- Supporting the help desk in 1st-level support in accordance with IT service management principles.
- Setup and support of PC workstations, primarily in a Microsoft environment.
- Ensuring smooth operations by analyzing, coordinating, and resolving technical issues—including in collaboration with external service providers.
- Creation, maintenance, and further development of operations manuals, network diagrams, and other technical documentation.
- Conducting user training sessions and sharing IT knowledge.
Our expectations of you
Education
- You have completed vocational training as an IT specialist for system integration (m/f/d) or hold an equivalent qualification.
Qualifications
- You have strong analytical and process-oriented thinking skills and are a quick learner.
- You are willing to travel (up to 20%) as part of project and support activities, and hold a valid driver’s license.
Experience
- You have already gained some initial professional experience in a comparable role.
- You have some initial hands-on experience in IT helpdesk support and, ideally, with ticketing tools (ITIL).
What we offer
- A secure job for your long-term plans.
- Collectively agreed pay, an annual special payment, and capital-forming benefits in recognition of your commitment.
- 30 days of vacation to recharge.
- Remote work and regular working hours, taking IT service hours into account (Mon–Thu, 7:30 a.m. to 5:30 p.m., and Fri, 7:30 a.m. to 3:00 p.m.).
- Exciting topics and projects with room for your own ideas in a team-oriented work environment.
- External training opportunities and our internal academy support your individual development.
- Additional benefits such as employee discounts, accident insurance, an employee assistance program, and an employee suggestion scheme for added security and genuine support.
Benefits
Food & drink
Work-Life-Integration
Job locations
About your employer
With more than 125 years of tradition and over 150 associated companies, Basalt-Actien-Gesellschaft is one of the leading manufacturers of building materials in Germany.
- Established Company
- Hybrid, Onsite
- Industry, Production · Construction, Real Estate, Building Services
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