Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bremen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will advance the IT hardware and endpoint infrastructure, optimize support strategies, and ensure a secure, user-oriented workplace environment in close collaboration with other IT departments.
Job Technologies
Your role in the team
- You are responsible for the strategic development and stable operation of the hardware and end-user device environment at BLG Logistics, and together with your team, you ensure a modern, secure, and service-oriented workplace infrastructure.
- You are responsible for a service-oriented device operation, continuously develop support strategies, and optimize ticket processing, user satisfaction, as well as adherence to defined Service Level Agreements.
- In close collaboration with the other IT departments and central procurement, you will further develop our supplier relationships according to needs and drive continuous optimization of IT services.
- They are responsible for the central management of the deployed end devices, further develop hardware standards, and steer the strategic development of the product portfolio.
- In this role, you are also responsible for the central management of software distribution and updates of the deployed hardware.
- They drive the continuous modernization of support and workplace services and create stable, efficient, and user-oriented IT service processes within a complex system landscape.
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Our expectations of you
Education
- Your qualification is a completed degree in Computer Science, Business Informatics, or a comparable qualification.
Qualifications
- You possess extensive knowledge in the areas of IT operations, IT infrastructure, IT support, and IT service management.
- Topics such as IT architecture, IT governance, IT security management, as well as incident and problem management, are familiar to you from practical experience.
- In addition, you are confident in handling ITSM and monitoring tools such as ServiceNow, Jira, or Dude.
- They lead teams with clear orientation and a high level of service understanding, promote the professional development of their employees, and create an environment where taking responsibility and collaboration are self-evident.
- You convince through clear communication, confident demeanor, and the ability to align different requirements effectively.
Experience
- You can draw on several years of experience in managing and developing complex IT service and support landscapes and understand the requirements of modern workplace and endpoint device environments.
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What we offer
- Experience an exciting and dynamic environment.
- Your performance secures you advantages in all areas.
- Find short paths, a high degree of responsibility, and visible impact where it matters with us.
- Take on responsible tasks with a high degree of creative freedom - in a corporation with flat hierarchies, short decision-making paths, and a broad internal network.
- Benefit from targeted training courses, coaching, and management training, etc. - we support you individually.
- Look forward to flexible working hours with the option to work remotely.
- Get free and confidential coaching on mental health, career, family, caregiving, and much more at any time.
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Benefits
More net
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Topics that you deal with on the job
Job Locations
This is your employer
BLG LOGISTICS GROUP AG & Co. KG
As a seaport-oriented logistics service provider with an international network, BLG LOGISTICS can look back on more than 140 years of history. Today we are present in all growth markets of the world with more than 100 locations and offices in Europe, America, Africa and Asia. Our customers from industry and trade benefit from our fully integrated logistic system services.
Description
- Company Size
- 250+ Employees
- Founding year
- 1877
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Team Lead Hardware and Endpoint Management
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
