Job
- Level
- Experienced
- Location
- Essen, Hanover
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will take on national and international support for in-house applications, manage incidents in ITSM, perform error analysis, and assist in release testing and necessary documentation.
Job Technologies
Your role in the team
- You will take on national/international support for our specialized in-house applications within a dedicated team.
- You handle incidents in German and English within our IT Service Management System (ITSM).
- You perform error analysis and troubleshooting to ensure our clients are operational again.
- You support our clients with release testing of the applications and carry out the accreditation-relevant documentation.
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Our expectations of you
Education
- Completed vocational training as an IT specialist or a comparable qualification
Qualifications
- Skill in dealing with people, good communication skills, and team spirit
Experience
- Experience in client support, good knowledge of SQL and databases, and familiarity with ITIL support processes are not foreign concepts to you.
- Experience in analyzing problems in collaboration with various departments as well as in developing and implementing solution concepts.
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What we offer
- A secure job in a dedicated team with flat hierarchies and a collectively agreed salary including holiday and Christmas bonuses.
- 30 vacation days per year + free on December 24th and 31st, flexible working hours and the possibility of home office
- Charging stations for motor vehicles
- Attractive and high-quality work equipment (e.g., ergonomic office furniture, laptop)
- Company-wide onboarding event, individual and specialized training sessions, and access to virtual learning platforms.
- Family Service - Consultation from parental leave through childcare to caregiving issues
- Extensive additional benefits such as discounted meals in the company restaurant, access to the Corporate Benefits Portal, corporate sports and health programs, occupational pension schemes, and discounted TÜV inspections for all vehicles registered to you.
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Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
TÜV NORD
The TÜV NORD Group is a large technical service provider with over 7,000 employees. We are leaders in the market due to our technical expertise and wide range of engineering support, testing and servicing activities in the Systems, Mobility, Certification, Energy and Systems Engineering divisions. Our Academy also provides training and international services.
Description
- Company Size
- 250+ Employees
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
Employer reviews
by devworkplaces.com
Total
(1 Review)Culture
3.0Workingconditions
3.6Career Growth
3.2Engineering
2.8
In-house applications supporter
- Location
- Essen, Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
