Job
- Level
- Experienced
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will manage the incident management process, facilitate conflicts, optimize workflows, and create reports while collaborating closely with various departments and external providers.
Job Technologies
Your role in the team
- As an Incident Manager (m/f/d), you oversee the incident management process of our bank and continuously develop it further. You ensure the swift and structured handling of incidents, coordinate the involved teams and providers, and maintain high process quality, transparency, as well as continuous improvement.
- You are responsible for the operational execution of the incident management process and moderate conflicts and escalations along the process as needed.
- You coordinate the solution-finding process across various departments and external providers, ensuring binding agreement among all parties involved.
- You monitor the incident management process in terms of quality and throughput times, define relevant KPIs, and create meaningful reports to make improvement potentials transparent.
- You work closely with the process owner, identify process weaknesses, derive measures for improving and automating the incident management process, and support their implementation.
- You facilitate Lessons Learned sessions and take responsibility for tracking resulting follow-up activities, including relevant key controls.
- You ensure a revision-proof and audit-compliant documentation of the process and support internal and external audits as well as the consideration of regulatory requirements.
- You define requirements for incident management tools, assist in their selection and further development, and train the involved organizational units.
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Our expectations of you
Education
- You have a completed degree in (Business) Informatics or a comparable qualification and at least 3 years of professional experience in IT service or process management.
Qualifications
- You think analytically, can systematically assess weaknesses, and derive appropriate measures for process optimization.
- You are experienced in secure documentation and audit trail management. Knowledge of regulatory requirements such as DORA, ISO 27001, BSI, MaRisk, and GDPR is advantageous.
- You bring a high level of responsibility, organizational skills, and process understanding, and you work in complex situations in a structured, risk-aware, and solution-oriented manner.
- You communicate clearly and assertively and enjoy working cross-functionally with various stakeholders. You are able to effectively bring together different perspectives and requirements.
Experience
- You have extensive experience with ITSM systems, ITSM processes, and related tools, and have already defined and implemented ITSM processes.
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What we offer
- You can expect diverse and responsible tasks with room for creativity in an environment that is on a path of innovation.
- Flexible working hours, hybrid work, and workation enable you to balance professional and private life.
- Enjoy 30 days of annual leave - Christmas Eve and New Year's Eve are additional days off.
- Receive an attractive compensation package with numerous benefits such as a gym subsidy. We adhere to the collective agreement of the public banks.
- We promote sustainable mobility through the takeover of the Germany Ticket and a company bike leasing. Additionally, we offer covered and secure parking spaces for your bicycle.
- Mentoring and further training - tailored to your individual needs.
- Rely on occupational pension schemes as the foundation for tomorrow.
- Your health is important to us. Therefore, we offer a variety of corporate sports groups, a partnership with a service provider for life situation counseling, and a care program for children and relatives.
- You can look forward to freshly cooked meals every day in our own canteen, which is one of the best in Frankfurt am Main.
- To ensure your onboarding is successful, you will be supported by a mentor or a buddy during your first months.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Landwirtschaftliche Rentenbank
The Landwirtschaftliche Rentenbank (LRB) is a leading German authority on agricultural and rural affairs. It is dedicated to promoting sustainable growth in rural areas and landscapes. As one of the leading organizations in this field, the LRB is committed to making a difference in the lives of those who live and work in rural communities.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Incident Manager
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
