Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dresden
- Working Model
- Onsite
Job Summary
In this role, you will analyze software issues and develop solutions. You will install and validate software on new devices, create test scenarios, and train customers in using the technology.
Job Technologies
Your role in the team
- Software System Troubleshooting - analyze reported problems & validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications).
- Software Installation & Imaging - Install & configure software & images on Early Learning Shipments (ELS) / New Product Introductions (NPI) / First In Fab tools (FIF), document & perform first of kind installs on High Volume Manufacturing tools (HVM), develop & train on Software procedures.
- Software Test & Validation - Collect & incorporate customer specific test scenarios, construct simulators for testing & troubleshooting, execute test plans to validate software releases (test suit).
- Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.
- Understand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures.
- Customer Engagement & Training - Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations & settings.
- Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
- Assist in analysis of customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers.
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Our expectations of you
Education
- A degree in Computer Engineering, Electrical Engineering, Automation or related.
Qualifications
- Strong communication skills in English, with German being beneficial as well.
- A team player with a willingness to work in multi-disciplinary teams.
- Explains complex information to others in straightforward situations.
- Excellent analytical and organizational skills.
- Willing to do business trips to customer in Europe and to the headquarters in the US, up to 50%.
Experience
- 2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred.
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What we offer
- Onboarding with industry experts from the Applied Materials global team and a local buddy.
- Learning and development opportunities through continuous professional training and personal skills development.
- A variety of tasks in an innovative and international technology company.
- Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Applied Materials, Inc.
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Electronics, Automatization
Software Support Engineer
- Location
- Dresden
- Working Model
- Onsite
- Diversity
- Open for all genders
