Job
In this role, you will become a product expert, handling customer inquiries via email, chat, or meetings to resolve technical issues swiftly and sustainably while fostering strong client relationships.
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Your role in the team
- You will become a fleetster product expert and use your expertise to provide excellent technical support to our customers.
- By handling customer inquiries quickly and accurately via email, chat, or virtual meetings, you help resolve issues promptly and sustainably.
- You build trusting, long-term customer relationships and ensure that all technical issues are resolved, so our customers are happy to become long-term users.
- You clarify feature requests and effective workarounds with the product team and keep the customer informed of progress.
- Over time, you’ll gain valuable insights from support requests and work closely with the Product, Customer Success, and Sales teams to continuously improve smart processes.
Our expectations of you
Qualifications
- Strong communication skills, the ability to quickly build trust, and proactive problem-solving skills.
- Structured and organized approach to work, with the ability to prioritize a wide range of tasks effectively.
- Excellent written and verbal communication skills in English and German; additional languages are a plus.
Experience
- Experience in Technical Support or a similar customer support role in a SaaS environment (ideally in a B2B setting).
- Technical aptitude and experience in a dynamic, agile environment.
What we offer
- 24 paid vacation days + the option to take additional unpaid leave.
- Hybrid setup possible.
- On-site onboarding in Munich.
- Profitable, investor-independent scale-up with fast decision-making.
- Plenty of room to take on responsibility and grow — no glass ceiling.
- Annual training budget for your development (Lotaro).
- Wellpass or Deutschlandticket (after the probationary period).
- Breakfast on Mondays, Gaming Night on Thursdays & regular team events.
- Furnished company apartments near the office, if needed.
Benefits
Health, fitness & fun
Topics you will work on
Job locations
About your employer
fleetster is a modern company based in Munich that provides cloud-based software solutions for fleet management and car sharing. With over 100,000 users in more than 28 countries, the software automates processes such as bookings and vehicle access. The company places a strong emphasis on user-friendliness and the integration of electric vehicles.
- Established Company
- Hybrid, Onsite
- Internet, IT, Telecommunication
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