Job
In this role, you take end-to-end responsibility for the global service order process while continuously developing system solutions in SAP S/4HANA and IFS Cloud.
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Job technologies
Your role in the team
- As the central point of contact, you assume full end-to-end responsibility for the global Service-Order process and continuously develop it in collaboration with business units and IT.
- In this role, you gather requirements, evaluate and prioritize them, and are responsible for the technical Product Backlog as well as the further development of process and system solutions.
- Your focus is on designing and harmonizing global service processes as well as efficient, standardized workflows across system, departmental, and country borders.
- Together with the involved teams, you will oversee the implementation in SAP S/4HANA and IFS Cloud, including testing, releases, roll-outs, and go-lives, and support the analysis and resolution of complex process and system issues.
- In close collaboration with international Miele sales companies, you will support their development and ensure global standards as well as a high quality of solutions.
Our expectations of you
Education
- A completed degree, for example in Business Informatics, or a comparable qualification, provides a professional foundation for this role.
Qualifications
- You are familiar with SAP S/4HANA and/or SAP CRM and can align technical requirements with the capabilities of the systems.
- You analyze and structure complex business processes in a way that results in implementable and as uniform as possible solutions.
- Agile working methods, requirements management, and backlog control are part of your daily routine, including the assessment and prioritization of technical requirements.
Experience
- Relevant experience in Service Order Management, Customer Service, or After-Sales Service provides you with the necessary understanding of processes from service order to invoicing.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Miele & Cie. is a successful German manufacturer of household and commercial appliances with its headquarters in Gütersloh. Under the leadership of Markus Miele, Reinhard Zinkann junior, Olaf Bartsch, Stefan Breit and Axel Kniehl, the company develops innovative products that meet the highest standards.
- 250+ Employees
- Established Company
- Hybrid, Onsite
- Industry, Production
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