Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hürth
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you advise law firms on the use of the software AnNoText and Kleos, focusing on enforcement and RVG billing, as well as analyzing and resolving support inquiries through various channels.
Job Technologies
Your role in the team
- Technical support for AnNoText and Kleos with a focus on enforcement (ZV) and RVG/fee billing.
- Support for law firms in the application of our software.
- Analysis and resolution of support requests (phone, email, ticket system).
- Reproduction and documentation of error patterns as well as their forwarding to development.
- Participation in knowledge databases, training materials, and customer workshops.
- Communication with product management and development to improve the ZV and billing modules.
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Our expectations of you
Education
- Completed training as a legal assistant or notary assistant (m/f/d).
Qualifications
- Proficient handling of deadlines, ZV processes, form management, and enforcement orders.
- Ideally, knowledge of law firm software (e.g., AnNoText, Kleos, RA-Micro, DATEV Anwalt, etc.).
- Strong IT affinity and interest in digital processes.
- Very good spoken and written German skills (at least C1).
- Friendly, organized, and service-oriented work approach.
Experience
- Practical experience in enforcement proceedings as well as in fee and RVG billing.
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What we offer
- Permanent employment from the outset.
- Mobile Working & Flexibility: 3 days of mobile work (home office) per week and flexible working hours.
- Flexible working abroad: Work up to 20 days within twelve months across the EU.
- Recovery & Time Off: 30 vacation days plus days off on Rose Monday, Christmas Eve, and New Year's Eve.
- Celebrating together: Summer party with family & friends, Christmas party, and regular after-work events.
- Show commitment: 1 additional day off per year for your volunteer work (Volunteer Day).
- Company pension scheme.
- Well-equipped for the home office: Budget for IT equipment (€300).
- Stay healthy: regular health programs.
- Promote further development: E-learning via LinkedIn, online language training with goFluent, as well as other training and development opportunities.
- Modern on-site working: attractive office in Hürth near Cologne with a rooftop terrace, ergonomic workstations, e-charging stations with discounted electricity, fresh fruit, water, tea & coffee.
- Make a good impression: Structured onboarding with a buddy program and Welcome Day.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Wolters Kluwer Software und Service GmbH
As a leading provider of information, software and services, Wolters Kluwer helps experts work better and solve complex problems in a constantly changing world. We are committed to the success of people and businesses we serve in over 180 countries every day.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Legal assistant in software support
- Location
- Hürth
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
