Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Halle
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle support requests and incidents in 1st-level support, manage devices and software, maintain the ticketing system, and further develop the IT knowledge database.
Job Technologies
Your role in the team
- Acceptance, recording, prioritization, and processing of support requests and disruptions via telephone, email, ticket system, or on-site.
- Resolution of hardware and software issues in 1st-level support as well as escalation of more complex disruptions to subsequent support units.
- Management of end devices, software distribution, and user support.
- Maintenance and further development of the ticket system as well as documentation of solutions and the establishment of the IT knowledge database.
- Contact person (m/f/d) for IT topics of the departments and collaboration with internal as well as external partners.
- Participation in the company-wide IT hotline as well as taking on on-call and standby duties.
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Our expectations of you
Education
- Vocational training as an IT specialist for system integration, IT electronics technician, or relevant practical experience in the IT field.
Qualifications
- ITIL certification preferred.
- Good communication skills, team spirit, flexibility, a friendly and approachable demeanor, as well as proficient German language skills in spoken and written form.
- Systematic, solution-oriented, and independent working style.
- Hands-on mentality.
- Driver's license B.
Experience
- Ideally, experience in the healthcare/hospital sector.
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What we offer
- Varied and meaningful activity in a growing company within the healthcare industry.
- Flexible working hours within a flextime model as well as the possibility to work remotely part of the time.
- Opportunity for personal and professional development as well as needs-based training.
- An attractive salary according to AVR Caritas with comprehensive social benefits (e.g., company pension scheme).
- 30 days of vacation plus Christmas Eve and New Year's Eve are additional days off.
- A collegial team with flat hierarchies and professional onboarding.
- Open, appreciative, and family-friendly corporate culture.
- Additional optional benefits, such as discounts on corporate fitness and company bike leasing.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Elisabeth Vinzenz Verbund GmbH
Der Elisabeth Vinzenz Verbund (EVV) gehört bundesweit zu den gröĂten christlichen TrĂ€gerverbĂŒnden von KrankenhĂ€usern und weiteren Einrichtungen im Gesundheits- und Sozialwesen mit 15 Krankenhaus-Standorten in sieben BundeslĂ€ndern.
Description
- Founding year
- 2014
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT service desk employees
- Location
- Halle
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
