Job
- Level
- Experienced
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Solingen
- Working Model
- Onsite
Job Summary
You support clients in the Düsseldorf area with First Level Support, address issues on-site, administer and maintain IT devices, and manage technical documentation in the knowledge base.
Job Technologies
Your role in the team
- You provide onsite support to our clients in the Düsseldorf area.
- You are responsible for accepting, qualifying, recording, and processing incidents in the IT operations of our customers in first-level support.
- You are responsible for communicating with and informing customers about disruptions and upcoming work.
- You are responsible for the administration, configuration, and maintenance of customer devices on-site.
- You create and maintain the technical documentation and content in our internal knowledge base.
- You are in close contact with our colleagues at the main office in Darmstadt.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training as an IT specialist for system integration or a comparable qualification.
Qualifications
- Solution-oriented thinking and acting, as well as a high level of quality awareness.
- Service mindset and self-motivation.
- Good knowledge of networking techniques, Microsoft AD/Entra ID, Windows Server.
- Ideally, knowledge of firewalls, backups, patching, and license management.
- Very good spoken and written German skills.
- Class B driver's license.
Experience
- Ideally, initial practical experience in IT support.
This text has been machine translated. Show original
What we offer
- Opportunity for company pension scheme, event location in Mallorca, free drinks, corporate events, free parking, and a Givve Card.
- Modern work tools and technologies - notebook, company mobile phone, cloud services.
- Targeted development of your potential. We recognize and promote your individual strengths. Working in the Service Desk lays the foundation for your advancement into our other teams, e.g., Projects, Automation.
- Integration into our team. We are open, helpful, and everyone uses the informal 'you', so you'll quickly feel at home with us.
This text has been machine translated. Show original
Job Locations
This is your employer
SAC GmbH
SAC GmbH is a renowned IT system house based in Darmstadt, focusing on IT services for medium-sized companies. With over 25 years of experience, the company provides comprehensive solutions for the modernization, security, and operation of IT infrastructures. SAC GmbH operates on a monthly fixed-price model and supports businesses with consulting, strategic planning, as well as installation and maintenance of IT systems.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Technician Onsite Support
- Location
- Solingen
- Working Model
- Onsite
- Diversity
- Open for all genders
